People Operations Lead
About the Team
The Global People Operations Team is the operational heartbeat of Miro, delivering streamlined, high-quality people services that empower every Mironeer's journey. Our North Star is building a world-class, follow-the-sun service delivery model that provides seamless, scalable support across all time zones.
We're pioneering the future of People Ops through AI-driven automation and enabling employee self-service. Guided by data and powered by innovation, we deliver secure, compliant, and agile operations across the full employee lifecycle—from onboarding to offboarding, benefits administration to policy management.
By partnering closely with the broader People Team, Payroll & Stock Admin, Workplace, and Workplace IT, we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally.
About the Role
We're looking for a People Operations Lead to join our Amsterdam hub. This is a hands-on role where you'll be the face of the People Operations team locally.
You'll wear many hats — answering employee questions, supporting the employee lifecycle, ensuring local compliance, and identifying opportunities to make our processes better each day using AI and automations.
This role is a great fit for someone who takes pride in getting the details right, enjoys being present and helpful to the people around them, and is looking to grow their HR expertise in a global, fast-moving environment.
What you’ll do
- Local Expert: Be the subject matter expert in operationalizing labour laws and regulations in the Netherlands, including developing global to local processes, policies, and programs. Teach and train your fellow teammates on local topics. Stay informed about updates to regulations and HR market practices within the countries you support.
- Local Compliance: Ensure Miro keeps up to date with compliance within the Netherlands. This includes being responsible for any relevant compliance reporting, government filing, IND processes, and workers comp. Conduct regular compliance audits to ensure we meet requirements.
- Frontline People Support: Help support the People Help Portal by providing timely and accurate responses to questions related to HR programs and benefits. While your primary focus is the Netherlands, you'll also handle global tickets as part of a shared team model — always applying a global-to-local lens to ensure our global standards translate correctly into local context.
- AI & Automation: Actively identify and implement opportunities to leverage AI, automation, and service delivery technologies to improve People Operations efficiency. Evaluate and adopt tools that enhance how the team works, and help translate these capabilities into practical, scalable workflows.
- Process and Program Management: Own the execution of key People processes across the full employee lifecycle — onboarding, job changes, leaves and UWV coordination, and offboarding. You keep the day-to-day running smoothly while also contributing to broader team priorities and projects.
- HR Data and Record Management: Responsible for the accurate maintenance of HR profiles, data, and other recordkeeping systems for our Netherlands employees. Ensure all employee records are up-to-date and confidentially managed, adhering to GDPR and local data protection regulations.
- Payroll Collaboration: Work closely with the Payroll Team to ensure accurate and compliant payroll runs, including processing pay changes, leaves, and other employee updates in line with Dutch legislation. Serve as the local point of contact for payroll inputs and flag any issues in a timely manner.
- Benefits Administration: Provide support in the administration of employee benefits programs in the Netherlands to ensure we follow local requirements.
- Continuous Improvement: Actively seek ways to improve People processes and practices. Participate in cross-functional projects and initiatives aimed at enhancing the efficiency and effectiveness of the People Operations function.
What you’ll need
- Comprehensive understanding of the labour laws and regulations in the Netherlands, including familiarity with IND processes, Works Council engagement, and operationalizing EMEA Pay Transparency
- Fluency in English and Dutch
- 4+ years of experience in People Operations or People Service Delivery
- Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency — you're comfortable evaluating and adopting new tools that enhance how teams work
- Ability to work hybrid (at least 1-2x in office per week)
- Experience in Workday (e.g. super user in People Ops, partnering with People Tech on requirements and testing) and ticketing systems (e.g. Jira)
- Demonstrated ability to manage day-to-day operations while driving projects simultaneously
- Ability to adapt to changing business needs and thrive in a dynamic environment
- Sensitivity to and understanding of cultural differences and the ability to navigate these in a business context
- Outstanding communication and collaboration skills
- Demonstrated ability to translate intricate legal and operational requirements into simple, followable how-to guides that non-experts can easily understand and apply
- Experience handling HSM permit extensions and complex visa types in the Netherlands (preferred)
- Knowledge of labour laws and regulations in Denmark and France is a plus
- Previous experience working for a global company and with EOR vendors such as Remote.com is also a plus
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
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About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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