Payment Systems Delivery Manager
We are looking for a PS Delivery Manager to lead and support payment solution integrations from a technical, operational, and user-experience perspective.
In this role, you will work closely with development, product, UX/UI, marketing, business development teams and external payment partners to ensure that new payment solutions are not only successfully integrated, but also well-documented, easy to use, performant, and aligned with game industry best practices.
You will become a key subject matter expert throughout the integration lifecycle — from analyzing technical documentation and defining the setup to improving the customer journey, supporting launches, and identifying opportunities to enhance payment performance.
What you’ll do
- Analyze payment solution setup and technical documentation together with development teams, gaining a deep understanding of the product’s capabilities, configuration options, parameters, technical requirements, and limitations.
- Translate technical documentation into practical implementation knowledge, identifying dependencies, potential integration challenges, and opportunities to optimize the setup.
- Own the end-to-end integration perspective, ensuring that technical capabilities are reflected in a clear and efficient user journey.
- Represent the company in external communications with payment providers and other partners throughout the integration process and subsequent product or payment method promotion.
- Act as a subject matter expert for marketing and communications, providing expertise and content input for launch announcements, product materials, PR activities, and other external communications.
- Partner with Product Design and UX/UI teams to review and improve the end-to-end payment user journey, identifying friction points and recommending UX best practices based on market research and industry standards.
- Research and apply best practices in payment UX, integration flows, configuration, and customer experience to continuously improve our solutions.
- Act as an internal subject matter expert for new payment launches, helping internal teams understand new payment methods, their capabilities, setup, customer journey, and operational considerations.
- Analyze payment performance and customer experience, identifying areas for improvement in conversion, reliability, usability, and overall payment flow.
- Work directly with payment partners’ teams on conversion rate (CR), UX, and performance improvements, using data and best-practice benchmarks to recommend changes to the setup.
- Identify setup improvements — including configuration, parameters, API components, and user-flow elements — that can improve payment performance and customer experience.
- Provide structured feedback to payment providers on their APIs, documentation, configuration options, and integration components, helping partners improve their products and integration experience.
- Connect technical, product, UX, and commercial perspectives, ensuring that integration decisions deliver value for both the business and the end customer.
Payment Systems Delivery Manager Responsibilities
- Experience in payment solutions, payment integrations, fintech, or a related technical/product environment.
- Strong ability to read, understand, and analyze technical documentation, APIs, integration guides, configuration parameters, and product requirements.
- Experience working closely with development and technical teams and translating technical concepts into actionable business and product requirements.
- Strong understanding of UX principles and user journey optimization, ideally with experience in payments or other conversion-sensitive digital products.
- Ability to analyze payment flows and identify opportunities to improve conversion rate, usability, reliability, and overall performance.
- Experience working with external partners, payment providers, or technology vendors and confidently representing the company in professional communications.
- Strong stakeholder-management and communication skills, with the ability to work effectively across Engineering, Product, Design, UX/UI, Marketing, and external partner teams.
- A structured, analytical mindset and the ability to identify problems, investigate their root causes, and turn findings into practical improvements.
- Ability to research market and UX best practices and apply them pragmatically to real-world payment integrations.
- Excellent written and verbal communication skills, including the ability to explain complex technical topics clearly to both technical and non-technical audiences.
