What you'll do:
Manage customer claims efficiently and professionally.
Own and manage your own caseload while supporting teammates when needed.
Ensure all claim files are accurately listed, audit-ready, and supported with all required documentation (created, collected, and recorded).
Work closely with bailiffs, police, and other external third parties.
Communicate effectively with different stakeholders to ensure fast and correct resolution of cases.
Handle claims coming from multiple sources, preferably within a banking or fintech environment.
Manage and process incoming physical mail related to claims, legal requests, seizures, insolvencies, and RFIs.
Coordinate scanning, uploading, organizing, and secure storage of physical documents and mail.
Monitor and escalate any incidents related to mail handling, delays, or scanning issues to ensure operational continuity.
Be available to travel when needed to resolve urgent operational issues related to mail handling or scanning providers.
Support the Claims team with operational and administrative tasks related to physical correspondence and document management.
Ensure sensitive documents are handled securely and in line with internal compliance and data protection requirements.
What you'll bring:
You speak native/C1 level German.
You have three (3) years of experience in claims processing, operations, mail handling, or administrative support roles.
Strong independent judgment, decision-making ability, and analytical skills.
Experience or strong interest in the legal field.
Proficient with MS Office or Google Suite
Highly organized with strong attention to detail.
Excellent interpersonal and negotiation skills.
Comfortable handling physical documentation and working with sensitive/confidential information.
Able to work independently in a fast-paced operational environment with changing priorities.
Willingness and ability to travel when operationally required.
Nice to have:
Bachelor’s degree preferred.
Experience with document scanning, archiving, or mail operations is considered a strong advantage.
JIRA usage. 
