Partner Success Manager
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.
Hybrid 2-3 days week
A Partner Success Manager oversees the planning and execution of software and hardware deployments, ensuring they are completed smoothly, on time, and to the customer’s specifications. This role focuses on leading, executing, and monitoring post-sales implementations, managing and controlling the deployment process, and working with various internal teams and customers for a successful deployment outcome while maintaining strong relationships with all stakeholders.
Key Responsibilities:
- Planning and Execution:
Work with Architects and Deployment Engineers to develop and manage comprehensive project plans, including scope, objectives, resources, timelines, and deliverables for large and complex deployment projects. - Team Leadership:
Lead and motivate cross-functional teams, fostering a collaborative environment and ensuring effective communication. - Communication:
Ensure all internal and customer stakeholders understand and have visibility to the project plans, and are kept up to date with daily updates and weekly status reports. Ensure slack channel reporting is crisp, relevant, and identifies roadblocks and next steps. - Accountability:
Keep the project forward momentum. Hold all parties accountable for completing tasks on time. - Risk Management:
Identify and mitigate potential risks and issues throughout the deployment process and escalate up to management. Be ready and willing to raise the alarm. - Stakeholder Management:
Maintain strong relationships with stakeholders, including customers and internal teams, ensuring clear communication and alignment. - Quality Assurance:
Ensure deployments meet quality and compliance standards, including data and deployment validation. Ensure all stakeholders are informed of the results. - Process Improvement:
Identify opportunities to automate and streamline deployment processes.
Skills and Qualifications:
- 1+ years conducting successful software project management in a technical environment. Cyber security preferred.
- Strong understanding of project management methodologies and best practices.
- String familiarity with software and hardware deployment processes and technologies.
- Strong commitment to customer satisfaction and building strong customer relationships.
- Ability to lead and motivate teams both pre and post sales, fostering a collaborative and productive environment. Knows how to gain consensus.
- Knows how to mobilize and motivate customer participation.
- Proven ability to identify and resolve complex issues and address challenges that arise within the customer space.
- Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences and keep all stakeholders informed and engaged.
- Exceptional organizational and planning skills, with the ability to manage multiple projects simultaneously.
- Proven ability to make tough calls.
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
