Organizational Change Management (OCM) Lead

Quantori·Удалённо·вчера

Responsibilities

Develop and execute a tailored OCM strategy aligned to the Digital program objectives, phased rollout plan, and go-live milestones
Assess change impacts and organizational readiness across all digital solution rollouts, including ELN, Lab Data Hub, Sample Inventories, LARA, and PlaNN
Create and maintain actionable OCM deliverables: stakeholder maps, communication plans, training strategies, adoption metrics, and readiness assessments
Support the transition from fragmented, manual workflows to integrated, automated scientific workflows — helping scientists shift effort from data administration to target discovery
Partner with RDP Lead and a team of Sr. Scientific Business Analysts Digital Leads, scientists, lab managers, and program leadership to build sponsorship and drive adoption across all user groups
Engage with key LoB representatives (Peptide Synthesis, Generic Biology, Rare Diseases, and In-Vivo research teams) as new use cases are continuously onboarded
Facilitate workshops, focus groups, and feedback sessions with lab scientists and scientific support staff
Support change agent networks and site champions within the Waltham facility
Navigate organizational complexity
Design and deliver clear, role-based communication materials that articulate the "why, what, and how" of transitioning to integrated digital lab tools — including ELN, Lab Data Hub, Sample Inventory, LARA, and PlaNN
Collaborate with training teams to develop scientist-facing, role-based training for each solution go-live:
ELN experiment documentation and template workflows
Instrument data ingestion and Lab Data Hub usage
Sample lifecycle management in Mosaic/BioHome
In-vivo study management in LARA (Inset Climb)
Request and reservation workflows in PlaNN (Wrike)
Ensure ongoing reinforcement and adoption support post go-live, including for use cases onboarded continuously
Actively participate in the Digital Program governance structure, collaborating with the Program Manager, RDP Lead, PMO, and LoB Representatives

Requirements

Bachelor's or Master's degree in Business, Organizational Development, Psychology, Communication, or related field
5+ years of OCM experience, ideally within large-scale IT or digital transformation programs
Experience working in or with research, pharma, or life sciences environments strongly preferred
Familiarity with laboratory environments, scientific workflows (e.g., experiment design, sample management, in-vivo studies), and the challenges of digitizing lab operations is a significant advantage
Experience supporting SaaS platform rollouts and multi-system integrations in complex organizations
Strong knowledge of change management methodologies (Prosci ADKAR, Kotter, etc.)
Ability to translate complex technical digital solutions into scientist-friendly language and adoption strategies
Excellent facilitation, communication, and presentation skills — comfortable engaging both scientists and senior program stakeholders
Analytical mindset with experience tracking adoption and readiness metrics
Ability to operate in a fast-paced, use-case-driven delivery model where scope evolves continuously based on prioritized research use cases
Comfortable operating in a global, matrixed organization with evolving priorities and stakeholder groups

Nice to have

Experience within life sciences, biotechnology, healthcare, pharmaceutical, or other regulated industries
Familiarity with scientific or laboratory environments and research workflows