Operations Excellence Manager

About the project

The IT company Andersen invites a Operations Excellence Manager to join the team.

Andersen is a software development company that provides a full cycle of services. For over 19 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.

Responsibilities

– Develop operational reporting for various business areas: sales, recruiting, staffing, delivery, HR, finance, and others.

– Analyze funnels, KPIs, team performance, budgets, and process efficiency.

– Build and maintain dashboards and automated analytics using AI tools.

– Collect and combine data from various systems (Salesforce, CRM, Jira, 1C, and other sources).

– Reconcile data, identify discrepancies, and find their root causes.

– Analyze processes end-to-end, identify bottlenecks, and develop improvement proposals.

– Measure the impact of changes through quality metrics, process speed, financial indicators, and resource efficiency.

– Automate routine tasks, reports, and regular data exports.

– Work with department heads to gather requirements and turn business requests into analytical solutions.

– Prepare clear conclusions and recommendations for management decisions.

Requirements

– Experience in analytics, business operations, or business process management for at least 2 years.

– Experience working with data from multiple sources: cleaning, merging, deduplication, handling missing and inconsistent data.

– Strong Excel skills (pivot tables, complex formulas, large datasets).

– Hands-on experience using AI tools (ChatGPT, Claude, etc.) in daily work.

– Knowledge of methods for gathering, analyzing, and formalizing business requirements.

– Experience in business process modeling and analysis.

– Ability to quickly get up to speed in new domains and understand how processes work.

– Ability to find the root causes of problems, not just their symptoms.

– A track record of analytics that led to real business decisions.

– Strong communication skills and the ability to present results to stakeholders at different levels.

– English at Intermediate level or higher.

Why join us

• Andersen cooperates with such businesses as Samsung, Johnson & Johnson, Ryanair, Europcar, TUI, Verivox, Shypple, etc.
• We offer the opportunity to gain experience in developing business relationships with the world's largest brands, as well as large-scale projects using cutting-edge technologies.
• Interesting and high-profile deals, negotiation practice, and communication with C-level people.
• The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 19 years, Andersen has assembled a huge knowledge base and established a robust resource management institution.
• We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
• We at Andersen have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.