Monitoring Operator

About The Role

We are currently looking for a Monitoring Operator to join our international operations team!

Reporting Line: Monitoring Lead

Worksite: Remote

Key responsibilities:

• Providing monitoring and detection of problems and faults in Exante's products and services;
• Prompt incident response and escalation;
• Analysis and solution of typical problems using playbooks;
• Interact with engineers/specialists from related teams to solve problems;
• Participation in the incident management process (assigning and coordinating personnel responsible for resolving major incidents, informing and providing updates to stakeholders);
• Participation in сompiling major incident reports;
• Configuring and automating monitoring;
• Documenting and maintaining the team's knowledge base up to date.

Must-have skills / experience:

• Knowledge of Windows and Linux operating systems (junior+/medium level skills in operating system administration);
• Be familiar with basic networking concepts;
• Experience in monitoring/alarming (Zabbix, Grafana);
• Ability to react quickly in case of emergency;
• Careful and responsible person.

Would be a plus:

• Advanced monitoring expertise (concepts/processes/tools);
• Knowledge of scripting languages: bash/sh, python;
• Data analysis skills;
• Experience in writing SQL queries;
• Successful experience using AI tools for work tasks.