Monitoring Engineer – Egypt
We are a Product Incident Support Team responsible for monitoring, triaging, and resolving user-impacting issues across the product.
We work closely with engineering, operations, and support teams to detect incidents early, reduce impact, and ensure fast recovery.
Our team operates in a global follow-the-sun model and focuses on building clear processes, automation, and high-quality incident handling.
The team is distributed across multiple countries, including Cyprus, Georgia, Malaysia, Kazakhstan, and Brazil.
We are looking for a Junior Monitoring Engineer to help us detect and react to product incidents at an early stage. This role is focused on monitoring signals, analyzing incoming data, and supporting the incident management process.
We work closely with engineering, operations, and support teams to detect incidents early, reduce impact, and ensure fast recovery.
Our team operates in a global follow-the-sun model and focuses on building clear processes, automation, and high-quality incident handling.
The team is distributed across multiple countries, including Cyprus, Georgia, Malaysia, Kazakhstan, and Brazil.
We are looking for a Junior Monitoring Engineer to help us detect and react to product incidents at an early stage. This role is focused on monitoring signals, analyzing incoming data, and supporting the incident management process.
- Monitor alerts, dashboards, and incoming tickets
- Identify potential incidents based on user requests and system signals
- Analyze patterns and detect anomalies in product behavior
- Escalate issues according to defined processes
- Work with playbooks and knowledge base (Confluence)
- Support incident managers during investigations
- Basic experience with Jira or similar ticketing systems
- Basic SQL or JQL knowledge
- Understanding of how monitoring, logs, and dashboards work
- Strong attention to detail and analytical thinking
- Ability to follow processes and react quickly
- Stable salary, official employment
- Health insurance
- Hybrid or Remote work mode and flexible schedule
- Access to professional counseling services including psychological, financial, and legal support
- Discount club membership
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment
