Monitoring Engineer (Duty Engineer)

Responsibilities:

• Monitor systems and infrastructure in real time (24/7 with 12-hour shifts 08:00-20:00 and 20:00-08:00 UTC+3).
• Promptly process incoming requests and incidents.
• Initially diagnose problems and document them.
• Resolve simple incidents.
• Escalate complex problems to the next support line promptly.
• Maintain incident documentation.
• Participate in the improvement of monitoring and response processes.

Nice to have:

• Basic knowledge of Linux/Unix systems
• Familiarity with monitoring systems
• Interest in IT system administration and support
• Basic scripting skills (Bash, Python)

Requirements:

• Basic understanding of web servers and network technologies.
• Familiarity with cloud technology concepts (preferably AWS).
• Basic knowledge of computers and operating systems.
• Knowledge of containerization principles (Docker, Kubernetes).
• Attention to detail and analytical thinking.
• Readiness to work shifts, including nights and weekends.
• Willingness to learn and quickly acquire new knowledge.
• Good communication skills.
• Basic English proficiency (ability to read technical documentation with a dictionary).
• Technical education or student of a technical specialty.