Managing Principal, Travel & Hospitality Consulting
We are seeking a Managing Principal, Travel & Hospitality Consulting to build trusted C-suite relationships, lead high-impact client engagements and drive transformation across airlines, hotels, resorts, cruise, OTA, TMC and loyalty platforms. In this role, you will combine deep industry expertise with consulting rigor to deliver measurable value, shape go-to-market offerings and grow a world-class consulting practice.
Req # 1032859567
Responsibilities
- Build and expand trusted C-suite and senior stakeholder relationships within Travel, Hospitality, and Leisure clients (airlines, hotels, resorts, cruise, OTA, TMC, loyalty platforms), drive measurable value across existing accounts and identify industry-specific up-sell and cross-sell opportunities
- Lead business development and pre-sales efforts for Travel & Hospitality client engagements, including proposal and SOW development, executive presentations, and transformation roadmaps aligned to guest experience, operations, and revenue growth priorities
- Provide subject matter expertise in Travel & Hospitality transformation initiatives, partner across EPAM horizontals to deliver large-scale programs spanning digital guest experience, loyalty, reservations, operations, revenue management, and platform modernization
- Lead consulting engagements that deliver billable client work, own requirements definition, solution design, and execution oversight for complex, multi-workstream programs
- Apply EPAM methodologies to design and implement industry-relevant strategic and technology solutions, balance speed, scalability, and operational realities unique to Travel & Hospitality environments
- Analyze industry trends and client challenges (e.g., post-pandemic demand shifts, personalization, operational resilience, data/AI adoption, cost pressures) and contribute to Travel & Hospitality go-to-market offerings, reusable assets, and accelerators
- Develop thought leadership in the Travel & Hospitality sector, including white papers, POVs, conference presentations, and client-facing materials to strengthen EPAM’s market positioning
- Build and scale onshore/offshore consulting teams with Travel & Hospitality domain expertise, ensure consistent delivery quality across global engagements
- Mentor and develop consultants, strengthen industry acumen, consulting rigor, and client impact across the practice
Requirements
- 15+ years of experience in management consulting or as an industry practitioner, with significant exposure to Travel, Hospitality, or Leisure organizations
- 10+ years of senior client engagement experience, including advising executives on industry-specific transformation initiatives
- Demonstrated expertise across Travel & Hospitality business functions, such as guest/customer experience & personalization, loyalty and CRM ecosystems, reservations, distribution, and booking platforms, revenue management, pricing, and demand forecasting, operations, workforce, and supply chain optimization
- Proven ability to translate Travel & Hospitality business challenges into actionable technology and process solutions
- Strong experience that leads large, multi-disciplinary consulting teams in an onshore/offshore delivery model
- Hands-on experience with program and project leadership, including scoping, estimates, requirements, and delivery governance across complex implementations
- Ability to communicate complex business and technical concepts to executive audiences through compelling presentations and written materials
- Practical experience with process mapping, business case development, hypotheses-based analysis, and solution evaluation in large-scale environments
- Track record of success in business development, account expansion, and pre-sales support within Travel & Hospitality or adjacent industries
- Experience that works in fast-paced, entrepreneurial consulting environments with a strong commitment to client service excellence; familiarity with Agile delivery models is preferred
