Live Quality and Operations Supervisor(Turkish & Arabic )

SoftConstruct·Armenia·Офис·2д. назад

Description

We are looking for a highly organized and proactive Live Quality & Operations Supervisor to oversee live gaming activities, ensuring high-quality service, compliance, and operational excellence across all shifts. This hybrid role requires strong leadership, a deep understanding of live gaming operations, and fluency in both Turkish and English to effectively manage communication and team performance.

Requirements

Minimum 2 years of experience in live gaming operations or a related supervisory role.
Deep understanding of live casino operations, workflow, and compliance standards.
Strong command of both Turkish, Arabic, and English (written and spoken).
Familiarity with live streaming technologies, dealer platforms, and studio systems.
Strong interpersonal and communication skills, with the ability to lead and motivate a diverse team.
Excellent problem-solving and decision-making skills in a fast-paced environment.
Proficiency in using Jira, Microsoft Office, and internal management tools.
High attention to detail, organizational skills, and accountability.
Flexibility to work shifts, including nights, weekends, and holidays.
Availability for urgent communication when needed (24/7 in emergencies).

Responsibilities

Shift Preparation & Handover: Arrive before shift start to review updates, previous shift reports, and employee performance.
Pre-Shift Readiness: Conduct appearance and uniform checks, verify game knowledge of new employees, and ensure technical readiness.
Operational Supervision: Monitor all live tables, manage real-time technical and gameplay issues, and ensure smooth transitions between dealers.
Quality Control: Observe dealer performance, provide timely feedback, initiate corrective measures, and ensure service excellence.
Team Training & Coaching: Coordinate retraining sessions for underperforming staff, and provide ongoing feedback for performance improvement.
Compliance & Documentation: Maintain detailed shift reports, track incidents, and escalate unresolved issues to senior management.
Studio Oversight: Supervise the condition of the studio, including table presentation, uniform standards, and equipment functionality.
Communication: Act as the main point of contact during the shift for team members, management, and other departments.
System Management: Work with task tracking tools (e.g., Jira) and gaming platforms to monitor tasks, incidents, and studio activities.