Live Operations Supervisor

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Description
We are seeking a highly organized and proactive Live Operations Supervisor to oversee live gaming activities and ensure optimal performance and compliance across all shifts. This role requires strong leadership skills, in-depth knowledge of live gaming operations, and the ability to manage technical and operational challenges in real-time.

Requirements

• In-depth understanding of live casino games, gaming regulations, and studio workflow.
• Familiarity with studio operations, live streaming technologies, and gaming platforms.
• Experience working with task management systems (e.g., Jira) and knowledge of Microsoft Office tools.
• Ability to quickly identify and report technical and operational issues.
• Flexibility to work in a shift-based environment, including nights, weekends, and holidays.
• Must be available for urgent communication (24/7 in case of emergencies).

Responsibilities

• Monitor and Report Performance
• Canceled Games Management
• Shift Vacancy Reporting
• Participation in Testing and Game Table Management
• Supervision of Studio Equipment and Cleanliness
• Technical Issue Reporting
• Temperature Monitoring
• Pre-Shift Briefing
• Employee Work Schedule Management
• Handling Work Correspondence and System Requests
• User Interface Testing and Monitoring
• Game Presenter Training and Error Correction
• Team Meetings for Service Quality Improvement
  
  Nice to have
  • Excellent communication and interpersonal skills to interact with team members and other departments.
  • Ability to provide constructive feedback to employees for continuous improvement.
  • Strong problem-solving and decision-making skills in high-pressure situations.
  • Detail-oriented with excellent organizational and time management abilities.
  • High level of responsibility and accountability in studio operations.
  • Ability to adapt quickly to dynamic work environments and handle unexpected challenges.
  • Strong sense of discipline and fairness when supervising employees.
  • Ability to motivate and inspire team members to maintain high-quality service standards.
  • Work Experience: Minimum of 1 year of experience in live gaming operations