KYCB Analyst - Dutch Market

Join us as a KYCB Analyst to help Qonto scale its Dutch market account-opening operations from Barcelona. You'll review and decide on KYC/KYB cases day-to-day. This position is based in Barcelona

➡️ What you'll do

• Review and decide: Analyse client and company KYC/KYB documentation during account opening and decide whether accounts can be validated or rejected.
• Call clients directly: Contact clients by phone to request additional documents and explain what's needed — outbound calls are a regular part of the job.
• Help subscriptions move forward: Make reminder calls so onboarding doesn't stall.
• Keep the queue moving: Monitor pending validations and flag anything at risk of becoming a bottleneck.
• Escalate, don't guess: Report blockers and anything outside frontline scope to the backline team.

➡️ What we're looking for

• Dutch & English fluency: Fluent written and spoken Dutch; English is Qonto's internal working language.
• Comfortable on the phone: you're not afraid of outbound calls — you'll make several a day.
• An analytical, detail-oriented mindset: you can review documentation carefully and justify a decision.
• Understanding of what's at stake: this isn't a call-centre job — it's a payment institution, and validate/reject decisions carry real compliance weight.

➡️ What we can offer you

• Growth at scale: Be part of Qonto's expansion, working in a fast-paced, growth-oriented environment.
• A collaborative team: Work with a team that values cooperation, communication, and continuous improvement.
• Real tool mastery: Build hands-on expertise with customer service tools like Zendesk, Notion, and others.
• Ownership from day one: A hands-on culture where you take on real responsibilities and make real decisions.

➡️ Your future manager
You'll report to Francesca De Zotti, Team Leader for Qonto's Dutch and Belgium onboarding team.

• Her path? Francesca joined Qonto in May 2021, after previous management roles at fast-scaling companies like Meero.
• She brings deep experience in team management, with a focus on localising customer service to build the best market-specific user experience. Her team runs on cooperation, communication, and giving everyone room to contribute ideas.