Junior IT Support Technician (part time) - IT Infrastructure Specialist
Join our dynamic IT team to provide essential technical support that keeps our organization running smoothly. As an IT Support Engineer, you'll solve critical issues, maintain vital systems, and ensure optimal performance across our infrastructure.
At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change.
Req.#983960940
Responsibilities
- Deliver exceptional end-user support by diagnosing and resolving hardware, software, and network issues in a timely manner
- Perform installation, configuration, and maintenance of computer systems, peripherals, and office infrastructure
- Manage hardware inventory including procurement, deployment, and lifecycle tracking of IT assets
- Maintain server room infrastructure and monitor environmental conditions to ensure optimal system performance
- Implement and document IT procedures while adhering to security protocols and compliance requirements
- Collaborate with cross-functional teams to troubleshoot complex technical issues and implement effective solutions
Requirements
- 2+ years of experience in desktop support, help desk, or similar IT support role
- Proficiency in Windows operating systems and common business applications
- Strong understanding of computer hardware, peripherals, and networking fundamentals
- Excellent problem-solving abilities with attention to detail and follow-through
- Proven customer service skills with the ability to communicate technical concepts clearly
- Ability to work effectively in a distributed team environment while meeting established SLAs
