Jira Administrator & Application Support Specialist
We are seeking a Jira Administrator & Application Support Specialist to join a dynamic enterprise-scale IT ecosystem supporting agile delivery teams. This is a long-term opportunity to work with a SAP customer, a technology leader in the enterprise software domain, currently undergoing a transformation to modernize and scale its Jira-based backlog and test management platforms.
Responsibilities
- Support end-user requests and process them according to defined operational guidelines
- Maintain and extend automation rules using Jira Automation
- Develop and manage workflows using Jira Misc Workflow Extensions (JMWE)
- Manage Xray Test Management configurations and permissions
- Configure and support Structure for Jira boards and reports
- Troubleshoot issues and resolve configuration or integration problems
- Develop Python scripts or REST integrations to support custom reporting or automation
- Participate in incident resolution and root cause analysis
- Support ongoing cloud migration initiatives, including app gap analysis and re-platforming
Requirements
- 3+ years of experience administering Jira in an enterprise environment
- Expertise in Jira Automation, Jira Misc Workflow Extensions (JMWE), and Xray Test Management
- Knowledge of Structure for Jira boards and reports configuration
- Proficiency in Python scripting and REST API integrations for custom reporting and automation
- Experience in troubleshooting application configuration and integration issues
- Background in incident resolution and root cause analysis
- Familiarity with cloud migration processes, including app gap analysis and re-platforming
- English proficiency at B2 level or higher
