Japanese-speaking Community Manager

Mayflower·Cyprus·Удалённо·3 мес. назад

Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.

We are looking for a passionate and proactive Community Manager to lead and grow our Japanese-speaking community

(日本語対応コミュニティマネージャー). You will be the bridge between our product team and the community, ensuring our users are engaged, heard, and supported. This is a unique opportunity to shape a growing community in a fast-paced, international environment.

Job Responsibilities

Build and grow a thriving Japanese-speaking community, supporting creators and developing self-sustaining ecosystems;
Drive engagement through posts, campaigns, and community activations while maintaining a positive and inclusive tone;
Moderate community spaces (Discord, etc.), manage feedback, and resolve conflicts professionally;
Ensure creators are connected to support channels and have access to relevant resources;
Localize and adapt onboarding materials, guides, and announcements for the Japanese audience;
Support and represent the community at online and offline events, including creator coordination and post-event reporting;
Gather and analyze community feedback, track sentiment and key metrics, and share insights with Product teams;
Collaborate cross-functionally with Product, Marketing, Support, and other teams to improve user experience and community outcomes;
Monitor market trends and competitors, contributing community insights to strategic decisions.

You’ll thrive here if you have

Native-level Japanese proficiency;
English proficiency at B2 level or higher (internal communication is in English);
1+ year of experience as a Community Manager, Content Manager, or Social Media Manager in an online project;
Experience managing or moderating online communities (Discord is a strong plus);
Strong communication skills—empathetic, diplomatic, and culturally aware;
Ability to handle conflict resolution and maintain a psychologically safe environment;
Highly organized, attentive to detail, and capable of managing multiple initiatives;
Self-driven and proactive—you take ownership and act independently;
Analytical mindset with the ability to interpret community data and feedback;

Nice to have

Experience working with creator communities or platforms;
Familiarity with community analytics tools;
Additional language skills are a plus.

Conditions:

We know that great talent deserves great conditions, so here's what you can expect when joining us:

Full remote work.
Competitive compensation with a service contract.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
Career growth in a fast-scaling project with opportunities to influence technical decisions.
A culture of recognition: our peer reward program celebrates contributions from across the team.