IT Support Team Lead
Description
Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.
About the Role:
Rapyd is seeking a hands-on IT Team Lead to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the company’s infrastructure, systems, and support processes run securely, efficiently, and reliably.
The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical team.
Key Responsibilities:
Management and Leadership-
- Lead and mentor the IT team, including full time and student members.
- Build and maintain a service oriented culture focused on reliability, security, and continuous improvement.
- Define and track IT operational KPIs, SLAs, and process documentation.
- Writing documentation and maintaining the team’s knowledge base.
- Collaborate with other departments to ensure smooth technology operations and compliance alignment.
- Deal with Technical and managerial escalations.
Hands-On Technical Operations-
- Serve as the senior escalation point for technical incidents, outages, and escalations.
- Manage and maintain company IT infrastructure, endpoints, and network environment.
- Oversee user lifecycle management onboarding, offboarding, permissions, and access control.
- Administer SaaS platforms such as Google Workspace, Atlassian, Slack and HubSpot.
- Deploy and manage MDM systems (Jamf, Intune) for endpoint compliance and security.
- Lead automation initiatives using scripting tools .
- Ensure system reliability, patch management, and IT asset tracking.
- Maintain and enforce IT security standards and best practices.
Preferred Qualities-
- A “player-coach” mindset equally comfortable managing people and solving technical issues.
- Strategic thinker who builds scalable, secure IT processes.
- Empathetic leader who develops and motivates team members.
- Strong ownership mentality and accountability for service quality.
- Ability to thrive in a high growth, fast-paced environment.
Requirements
- 5+ years of experience in IT operations or system administration, including 1+ years in a managerial or lead role.
- Strong technical knowledge across macOS, Windows, networking, and SaaS ecosystems.
- Proven experience managing MDM platforms.
- Hands-on experience with Google Workspace and other identity/SaaS systems.
- Scripting knowledge (PowerShell, Bash, or Python) - strong advantage.
- Excellent troubleshooting, multitasking, and prioritization skills.
- Fluent in English (written and verbal).
- Exceptional communication and leadership abilities
Preferred Qualities-
- A “player-coach” mindset equally comfortable managing people and solving technical issues.
- Strategic thinker who builds scalable, secure IT processes.
- Empathetic leader who develops and motivates team members.
- Strong ownership mentality and accountability for service quality.
- Ability to thrive in a high growth, fast-paced environment.
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