IT Support Specialist

SoftConstruct·Armenia·Офис·3д. назад

Description
CreedRoomz is looking for IT Support Specialist to join our team.

Requirements

Bachelor's degree (basic technical skills are preferable) in IT
Strong communication skills and ability to remain calm and professional in all circumstances
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
Working knowledge of PC operating systems and Microsoft Office Applications
Good communication skills is a must, good team member
Proficiency in Windows OS
Experience with remote desktop applications and help desk software
Attention to detail and good problem-solving skills
Excellent interpersonal skills
Good written and verbal communication

Responsibilities

Identify hardware and software solutions, troubleshoot technical issues, diagnose and repair faults
Resolve network issues, Install and configure hardware and software
Provide timely and accurate customer feedback, follow up with clients to ensure the problem is resolved
Replace or repair the necessary parts
Support the roll-out of new applications and manage multiple cases at one time
Test and evaluate new technologies, conduct electrical safety checks on equipment
Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support
Inputs data in Help Desk tracking system and assists with maintenance
Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs