IT Operations Engineer
3Commas.io is a leading SaaS of cryptocurrency trading since 2017, building the leading automation platform for crypto trading and turning complex markets into simple yet powerful algorithmic strategies.
Our AI-driven bots (DCA, Grid, Signal), deep integrations with TradingView, and a robust API enable traders to automate and optimize across 15+ major exchanges, including Binance, Coinbase, OKX, and Bybit. We serve a global community of individual and institutional traders and developers who rely on our security-first, reliable, and battle-tested infrastructure to run strategies 24/7.
About the role
We're looking for a hands-on IT Operations Specialist to keep our internal IT running smoothly — from access and accounts to devices, automations, and day-to-day user support. You'll be the go-to person for employees worldwide and a key owner of our internal tooling and processes.
What you'll do
Access & identity management
- Administer Okta, Google Workspace, JumpCloud, Atlassian/Jira, Notion and other internal applications.
- Build and maintain automations for routine internal IT processes.
- Design and deliver workflows for other teams and cross-department needs.
IT on-/off-boarding
- Own the full employee lifecycle: prepare access and equipment for day one, and fully revoke access on departure.
- Manage the equipment lifecycle: ordering, worldwide delivery and return, repairs, and resale, including customs coordination.
- Receive and maintain returned devices.
Device management (MDM / Apple environment)
- Manage devices via MDM; create and maintain policies, commands, and scripts.
- Maintain the Munki / Managed Software Center (internal Self Service "App Store").
- Diagnose and resolve device and on-device service issues.
User support & governance
- Provide technical support to office and remote users through the ticketing system.
- Run monthly checks: Shadow IT, installed-application audits, and Munki updates.
- Reconcile access records against actual application access and support manager-led access reviews.
- Document processes and best practices.
- Support basic security tasks: access control and incidents such as phishing.
Office equipment & vendors
- Set up and maintain office network, printers, video cameras, and monitors.
- Source equipment suppliers, agree terms, and handle configuration requests.
What we're looking for
Experience in IT support or a similar role.
Strong organizational skills and the ability to set priorities.
A proactive, determined, user-oriented attitude.
Clear communication with non-technical users.
Nice to have
Experience with Jira or other ticketing systems.
Knowledge of Google Workspace administration.
Experience with MDM / device management (Apple environment a plus).
Familiarity with automation tools (e.g. Zapier) and identity platforms (Okta, JumpCloud).
Why Join 3Commas.io?
🔧 Impact at Scale
Drive product innovation for a platform used by millions of traders and developers worldwide.
🧭 Strategic Influence
Shape the product roadmap and user experience alongside executive leadership.
🧠 Culture of Growth
Join a passionate, talented team where ideas are valued, and careers are accelerated.
🌍 Global & Remote
Work flexibly from Barcelona, Tallinn, Cyprus — or remotely, in sync with our distributed product and tech teams.
3Commas.io is proud to be an equal opportunity employer. We believe diversity fuels innovation and welcomes applications from individuals of all backgrounds, identities, and experiences — regardless of race, gender, age, religion, disability, or sexual orientation.
