Instructional Designer (Education Program Specialist)

Salmon·Philippines·Удалённо·3 нед. назад

At Salmon, we're building modern banking for millions of Filipinos — and we know that great training is what makes great teams. We're looking for experienced trainers who are ready to take the next step: move from delivering training to designing it.

If you've been running sessions, coaching agents, or building materials on the job — and you're ready to shape how learning works at a systems level — this role is for you.

We're hiring across three business areas:

Customer Support
POS (Sales)
Deposits / Telesales

What you'll do
You won't just create slides. You'll design complete learning journeys — from identifying what people actually need to learn, to building the content, assessments, and feedback loops that make training stick.

Day-to-day, you'll:

Analyse performance gaps and turn them into structured learning programs
Design end-to-end training journeys for onboarding, upskilling, and process changes
Write clear, practical training content (guides, scripts, assessments etc.)
Work closely with trainers, team leads, and operations to make sure learning reflects real work
Track whether training is actually working — and improve it when it's not

Who we're looking for
Must-have:

2+ years as a corporate trainer, L&D specialist, or in a role that included designing training materials
Experience building or structuring training content
Strong writing skills: clear, concise, easy to follow
Ability to work with subject matter experts and translate complex info into practical learning
Comfort working independently and managing multiple priorities

Will be a strong plus:

Experience in customer support, BPO, fintech, or sales environments
Background in instructional design or familiarity with learning frameworks (e.g. ADDIE, Bloom's Taxonomy etc.)
Experience with LMS platforms & e-learning courses creators
Ability to connect training results to business metrics
Knowledge of microlearning or blended learning formats

Why join us?

What we create