Incident Management Specialist – Côte d’Ivoire
To be added
- Interacting with customers through phone calls and emails, providing explanations
- Resolving complaints and ensuring a high level of service.
- High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
- Processing incoming requests from users in the admin.
- Panel data collection for incident analysis
- Provide suggestions for improving the quality of incident resolution and their reduction.
- Excellent oral and written speech in English language & French language.
- High stress resistance.
- Ability to take Initiative.
- Ability to work with a large amount complex information.
- Ability to remain calm and make decisions under pressure, especially during high stress incidents.
- Teamwork & collaboration with colleagues.
- Experience in handling accidental cases would be a plus.
