IBM ESS Storage Support Engineer в Quantori — вакансия в геймдеве | OfferClawResponsibilities
- Provide day-to-day remote operational support for a 4.5 PB IBM ESS storage environment
- Monitor system health, alerts, capacity, and overall storage performance
- Investigate, troubleshoot, and resolve storage-related incidents and service issues
- Provide break-fix support and coordinate escalations where required
- Support IBM Spectrum Scale / GPFS in an HPC environment
- Assist with tuning and troubleshooting of parallel filesystem workloads
- Carry out routine health checks and preventative maintenance activities
- Support SAN-related troubleshooting, including fabric connectivity and multipathing
- Participate in weekend on-call support for Severity 1 incidents only
- Maintain clear documentation of incidents, resolutions, and operational recommendations
Requirements
- Proven hands-on experience with IBM ESS storage systems
- Experience supporting IBM Spectrum Scale / GPFS in HPC environments
- Good understanding of parallel filesystem workloads and HPC job patterns
- Experience with SAN environments, including Brocade or Cisco fabrics, zoning, LUN masking, and multipathing
- Strong Linux administration skills, particularly RHEL and SUSE
- Fluent English, both written and spoken
- Availability to work during EST business hours
- Ability to provide weekend on-call support for Severity 1 incidents
Nice to have
- Experience supporting petabyte-scale storage environments
- Background in data centre or scientific computing environments
- Experience with performance tuning of GPFS / Spectrum Scale
- Familiarity with supporting ageing infrastructure and maintaining operational stability
- Experience in incident management and root cause analysis
We offer
- Highly competitive compensation
- Flexible working hours
- Continuous education, mentoring, and professional development programs
- Strong management and tech expertise
- 12-month contract with possible extension
