Head of Outsourcing Centre of Excellence
Job Overview
Wargaming, a global online game developer and publisher, including World of Tanks and World of Warships, is seeking a Head of Outsourcing Centre of Excellence (CoE) to define, build, and lead a centralized outsourcing capability across the organization. Reporting directly to the Group Chief Operating Officer, this role will shape and execute a global outsourcing strategy that enhances scalability, optimizes vendor ecosystems, and ensures consistent quality across all external partnerships.
The scope spans game development, art production, QA, localization, live operations, player support, and corporate functions (e.g., Finance, HR, Procurement, IT services) - making it critical to both product delivery and enterprise operations.
This role carries a clear transformation mandate: to consolidate, standardize, and optimize a fragmented global outsourcing landscape into a centrally governed, high-performing model delivering measurable improvements in cost efficiency, quality, speed, and service outcomes.
Reports to
Group Chief Operating Officer
What will you do?
- Transformation Mandate & Strategy
- Lead the enterprise-wide transformation of outsourcing across development, player support, and corporate functions
- Define and implement a target operating model covering governance, vendor segmentation, tooling, and global standards
- Deliver measurable outcomes, including cost optimization, vendor consolidation, service quality improvements, cycle time reduction, and CSAT uplift
- Leadership & Executive Partnership
- Partner closely with the Group COO and senior leadership to define priorities and track transformation delivery
- Act as the executive owner of outsourcing performance across all domains
- Drive alignment across studios and corporate functions, leading change in a complex, matrixed environment
- Vendor Ecosystem Rationalization
- Assess and rationalize the global vendor portfolio across development, player support/BPO, and corporate services providers
- Establish tiered vendor strategies, preferred partner frameworks, and long-term strategic relationships
- Oversee vendor selection, contracting, governance, and performance management
- Operational Excellence & Integration
- Standardize processes and integrate outsourcing into internal workflows across production, player support, and corporate functions
- Implement consistent KPIs and SLAs (e.g., cost, delivery timelines, quality metrics, CSAT, service efficiency)
- Introduce tools and frameworks to improve visibility, forecasting, and scalability
- Performance & Continuous Improvement
- Establish robust reporting, benchmarking, and performance management frameworks across all outsourcing categories
- Drive continuous improvement initiatives and best practices via the CoE
- Build internal capability and governance to sustain long-term performance
- Extensive experience in outsourcing, vendor management, or external operations across multiple domains (e.g., gaming, technology, BPO, shared services)
- Proven track record of leading large-scale, enterprise outsourcing transformations, including vendor consolidation and operating model redesign
- Experience across both product-facing (development, QA, player support) and corporate functions (e.g., Finance, HR, IT, shared services)
- Demonstrated success in building and scaling Centres of Excellence or centralized operating models
- Strong leadership presence with experience influencing C-level stakeholders
- Deep commercial expertise, including complex vendor negotiations and cost optimization strategies
- Experience operating in a global, matrixed organization
- Strong understanding of AAA production pipelines and live service operations
- Experience managing global player support/BPO environments (24/7, multilingual)
- Experience with outsourcing in corporate/shared services environments (e.g., Finance operations, HR services, IT support)
- Established network of vendors across development, BPO, and corporate service providers
- Experience driving organizational change and adoption at scale
- Preferred location is Cyprus – relocation support can be provided
- Other key locations include, UK and Czech Republic
- Hybrid with International Travel
- This role is eligible for relocation & immigration support
- 21 days annual leave (additional days based on years of service: up to 25 days)
- Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
- Sick Leave (10 days top-up to statutory allowance per year)
- Maternity Leave (18 weeks top-up to statutory allowance per case)
- Career development and education opportunities within the company
- English Language courses fully covered by the company upon Manager’s approval
- Premium Private Health Care
- Mental well-being program (iFeel)
- Onsite gym and spa
- Free parking close to the Nicosia offices, based on availability
- Free drinks-equipped kitchen in every floor building
- Eurobank benefits (if applicable)
- Employee discounts (e.g. restaurants, bars, etc.)
- Personal Gaming Account
- Onsite canteen with subsidized prices for food and drinks
- Company events, Social Clubs
- Seniority Awards
- Referral program - You can recommend the best talents to the company and receive a reward
What are we looking for?
What additional skills will help you stand out?
Work mode
Benefits
Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:
About Wargaming
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.
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