Head of Finance Operations
Description
Muse Group is seeking a Head of Finance Operations to build and lead the operational backbone of our global finance organization. This is a hands-on execution role for a seasoned finance operator who can design reliable systems, drive process discipline, and ensure our finance function runs with consistency and clarity across time zones.
This position is focused squarely on operational excellence — not financial strategy. You will own the day-to-day and month-to-month rhythms of finance, bridging our US and international teams and translating strategic priorities into repeatable, high-performing routines.
What’s in it for you?
- High-impact global ownership: you’ll own the finance operating rhythm across US and EU teams, ensuring smooth execution of close cycles, cadences, and cross-functional coordination.
- Opportunity to build and transform finance operations: lead the design of scalable processes, governance frameworks, and ERP/NetSuite initiatives that shape how finance operates at a global level.
- Strong visibility and data-driven influence: define KPIs, build operational dashboards, and work closely with senior leadership to drive continuous improvement and measurable business impact.
We are actively integrating AI and automation into all areas of the business and expect candidates with mindset focused on improving efficiency and deliver a better user experience.
Key responsibilities
1. Own the Finance Operating Rhythm
- You will serve as the operational engine that keeps global finance running on time and on track.
- Design, manage, and continuously improve the global finance operating calendar
- Establish weekly, monthly, and quarterly finance cadences and enforce accountability
- Coordinate execution across AP, AR, GL, payroll, treasury, and reporting cycles
- Own end-to-end execution of the month-end and quarter-end close processes
- Track tasks, dependencies, and deadlines across finance sub-teams
- Ensure seamless handoffs and alignment between US and EU finance functions
- Create visibility into team workloads, priorities, and potential bottlenecks
- Maintain clear escalation paths and ownership across all finance operations
2. Build Standards, Structure, and Governance
- You will bring structure and rigor to how finance operates and evolves.
- Serve as operational owner for finance transformation initiatives
- Provide governance and program management for ERP and NetSuite implementations
- Develop practical project plans, milestones, and tracking frameworks
- Define and document standard operating procedures for all core finance processes
- Coordinate cross-functional finance initiatives and ensure adoption of changes
- Build repeatable, scalable frameworks for reporting and data management
- Translate system and tool improvements into stable, day-to-day operating routines
3. Measure and Drive Operational Performance
- You will create the metrics and transparency needed to identify and act on improvement opportunities.
- Define KPIs and SLAs for all core finance processes and monitor performance
- Track operational cycle times and identify root causes of delays or inefficiencies
- Build simple, practical dashboards to surface finance execution health
- Partner with FP&A and business leaders to connect operational improvements to business outcomes
- Drive a culture of continuous improvement through data, feedback, and structured retrospectives
- Provide regular, clear reporting on finance operational progress to senior leadership
Requirements
- 5+ years of experience in finance operations, controllership, or accounting operations
- Demonstrated ability to manage complex, multi-entity month-end close processes across timezones
- Multi-country finance experience with an understanding of cross-border operational nuances
- Hands-on ERP experience — NetSuite strongly preferred
- Proven track record of building process discipline and driving operational improvement
- Strong program and project management skills with the ability to manage multiple work streams
- Detail-oriented and highly organized, with a bias for execution over analysis
- Ability to simplify complex workflows into clear, scalable systems
- Excellent written and verbal communication skills across all levels of the organization
- Data-driven mindset with a focus on measurable outcomes
