Head of AM / European Region
Description
We are seeking a Head of AM / European Regionwith a strong track record of building trusted client relationships, managing high-value accounts, and delivering impactful business outcomes. Experienced in guiding clients through end-to-end account cycles, optimizing processes, and leading initiatives that boost retention, engagement, and revenue growth.
Responsibilities
Account Ownership
- Manage a portfolio of global operator and aggregator accounts, ensuring satisfaction, retention, and consistent turnover growth
- Proactively identify upsell and cross-sell opportunities across Live Casino and RNG products
- Develop and maintain structured account plans, revenue forecasts, and quarterly growth targets
- Analyze product and partner performance (GGR, turnover, session KPIs, utilization metrics) to drive actionable insights
- Prepare and lead commercial proposals, deal extensions
- Prepare and negotiate commercial terms within company guidelines
- Build trusted, long-term relationships with key stakeholders — from product managers to C-level executives at operators
- Serve as the primary escalation point for partner issues and coordinate solutions internally
- Represent the company at conferences (ICE, SiGMA, SBC, iGB Live) and regional events
- Work closely with Product, Tech, Integrations, Marketing, Risk, and Compliance to deliver a seamless partner experience
- Support launch planning, promotional planning, and roadmap alignment for key accounts
• Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.
Requirements
- Strong understanding of the online gaming industry, especially Live Casino and/or RNG/Slot products
- Knowledge of major providers, product mechanics, differentiating features, and market trends
- Understanding of player preferences across major regions (Europe, CIS, Asia, LatAm)
- Experience with operator back-offices, lobbies, bonuses, configurations, and KPIs is an advantage
- Stay informed about market trends, key competitor releases, regional player preferences, and regulatory updates.
- Established network among operators, aggregators, or platform providers in at least one major region (Europe preferred)
- Experience working with both Tier 1 and Tier 2 clients is a strong asset
- 3–6 years in B2B account management, partner success, or commercial roles
- iGaming experience preferred, but strong B2B SaaS / software account managers from other industries are encouraged to apply
- Proven track record of proactive commercial growth (upsells, expansion deals, revenue ownership)
- Fluent English is required; additional languages (German, Spanish, Portuguese, Russian, Turkish, Arabic) are an advantage.
- Experience with CRM tools (HubSpot, Salesforce, etc.), reporting dashboards, and Excel/Sheets.
- Excellent communication, presentation, and relationship-building abilities.
- Proactive problem-solver with a growth mindset and ability to manage high velocity of requests.
- Strong organizational skills and confidence in a fast-scaling, dynamic environment.
Location: Based in Malta or willing to relocate.
Type: Full-time
