Front Office Support Engineer (Relocation to Sweden)
We're looking for a proactive Front Office Application Support Specialist to join our Murex team in Stockholm. You'll collaborate with a major bank, diagnosing and resolving functional issues for users within their Murex environment, ensuring efficient application usage.
Responsibilities
- Act as the 1st line of support for all stakeholders across front, middle and back office functionality
- Diagnose and resolve functional issues for users within the Murex environment
- Collaborate with front office users onsite as well as business users directly
- Manage incidents, problems and changes according to established processes
- Prioritize and coordinate workload according to differing business priorities
- Share knowledge via training calls and internal documentation of issue resolutions
- Contribute to migration and/or upgrade activities, including testing
- Propose new ideas to streamline and automate processes
Requirements
- Knowledge of front, middle and back office functionality as the support function is the 1st line of support for all stakeholders
- Familiarity with Agile ways of working
- Knowledge of SNAP/JIRA/Confluence as a subset of Agile WoW
- Good knowledge of various asset classes and products such as Derivatives, FX, Equities, Fixed Income
- Very strong communication (verbal/written) skills – will be dealing with FO users onsite as well as business users directly
- Incident, Problem and Change Management knowledge
- Desire to share knowledge via training calls, internally documenting the resolution of issues and sharing with the team
- Ability to manage and prioritize workload according to business need, and strategically coordinate differing priorities from different business areas
- Past experience in migration and/or upgrade activities is desirable, as well as testing experience
- Strong growth mindset; new ideas of how to streamline/automate processes are always welcome
- Some Technical experience (SQL, Unix) is also desirable
- Knowledge of FX and IRD products with optionality will be considered a plus
Nice to have
- Trade Entry (FX and IRD products with Optionality, structured trade products)
- Datamart/Reporting
- Trade Lifecycle (Contract, Exchange Task workflows, DataDictionary)
- FO Simulation Views (portfolio simulation by trade/by position/on the fly simulation)
- Realtime setup/RTBS/Market Data troubleshooting (Intraday as well as EOD)
- Integrations with other systems e.g., Markitwire, Bloomberg, etc.
- Pricing/structuring of trades – PL impact of trade actions, etc.
- FO/Valuation modules strong knowledge preferable
- Routine activities such as IMM, EOQ, etc.
