Field Research Coordinator

Key Responsibilities

• Coordinate end-to-end mystery shopping and field research activities across locations and channels
• Recruit, onboard, brief, and support mystery shoppers
• Schedule visits and ensure timely completion according to research guidelines
• Act as the main point of contact for shoppers and resolve operational issues
• Review and validate reports, photos, and recordings for accuracy and completeness
• Ensure consistency and adherence to research standards and guidelines
• Organize and maintain structured datasets for analysis
• Identify inconsistencies, gaps, or notable observations from fieldwork
• Support the preparation of summaries and reports based on collected data
• Ensure quality and consistency of fieldwork execution across all locations and shoppers
• Ensure compliance with project timelines, budgets, and operational standards

Requirements

• 2–5 years of experience in mystery shopping, fieldwork coordination, or research-related roles, with hands-on experience in on-the-ground data collection and fieldwork supervision
• Strong organizational and coordination skills
• High attention to detail and ability to manage multiple activities simultaneously
• Experience working with structured data and following defined data collection or research guidelines
• Strong written and verbal communication skills
• Ability to work independently and with cross-functional teams

Nice to Have

• Background in retail, fintech, or field-based/audit roles
• Experience managing external fieldworkers or freelancers
• Experience working in a market research agency or fieldwork vendor is a plus