Events & Customer Loyalty Apprentice
Join us as an Events & Customer Loyalty Apprentice and help build Qonto’s French client loyalty programme from scratch. 🇫🇷
As an Events & Customer Loyalty Apprentice at Qonto, you will:
- Build and coordinate our French VIP ambassador programme (webinars, video testimonials, event co-hosting).
- Organise loyalty events and personalised client experiences for our French community (logistics, vendors, internal stakeholders).
- Segment and manage VIP clients by brand affinity using CRM & Google Sheets (and keep lists clean and actionable).
- Proactively reach out to clients and partners to drive participation, collect confirmations, and ensure a smooth end-to-end experience.
- Collect and synthesise qualitative feedback (from ambassadors, attendees, and internal teams) to sharpen our loyalty and engagement strategy.
- Contribute to our social media & content strategy to build customer loyalty: select entrepreneur/client profiles, help define content formats, choose between in-house vs external agency, organise filming days, and track production timelines & deliveries.
What you can expect:
- Real ownership from day one: this programme doesn’t exist yet, you’ll help shape it!
- Direct exposure to French VIP clients across diverse business sectors.
- A hands-on apprenticeship blending community/relationship management, events, and content production.
- A fast-growing fintech environment, with cross-functional collaboration (Marketing, Sales, Product, local teams).
- A supportive culture focused on learning, autonomy, and impact.
About your future manager:
You will report directly to Elisabeth Chaniot de Fournoux, Customer Loyalty & Advocacy Manager (French market) at Qonto, with a background in B2B business development and strategic partnerships. Elisabeth is building the function, which means you’ll learn a lot, move fast, and get strong exposure to building a loyalty programme from scratch.
About You:
- Pursuing or holding a third-year Bachelor’s or a Master’s degree.
- Native or bilingual French speaker (all client interactions are in French).
- You create initiatives, you don’t just execute tasks.
- Organised, proactive, and comfortable interacting with diverse client profiles.
- First experience in events, client relations, community management, or content production is a plus.
📍 Paris-based | 1-year apprenticeship | Start: September 2026
Perk
Flex your schedule. Work from home up to 2 days a week with our hybrid policy.
Level up. Self-service Learning & Dev platform and unlimited access to AI tools.
Stay active. Gympass gives you access to 3,000+ sports and wellness partners.
Eat well. Lunch card, 50% on us.
Get around. 50% of the cost of your public transportation pass is covered.
Enjoy the rest. Team events, snacks, and beverages.
Take time off. 1 paid day off per month, no questions asked.
Be yourself. An inclusive, supportive environment where everyone belongs.
