Engineering Manager (Infrastructure / DevOps)

SOFTSWISS is looking for an Engineering Manager to lead a service-oriented infrastructure team (Systems Engineers / DevOps) responsible for the reliability, scalability, and efficiency of the company’s infrastructure.

This role combines strong people management with technical leadership. You will drive team development, improve engineering processes, and contribute to architectural decisions in a high-load, distributed environment.

• Lead and manage a team of DevOps and Systems Engineers
• Manage Tech/Team Leads (4–6 reports)
• Hire, onboard, develop, and retain engineers
• Conduct performance reviews and support career growth
• Build a strong engineering culture with high ownership
• Handle team dynamics, motivation, and conflict resolution

Delivery & Process:

• Own and prioritize the infrastructure backlog and roadmap
• Ensure timely and high-quality delivery of infrastructure initiatives
• Improve engineering and operational processes (CI/CD, release flow, change management)
• Collaborate with product and engineering teams
• Manage team capacity and workload distribution
• Contribute to architecture decisions and ensure high-quality implementation
• Drive infrastructure evolution focusing on scalability, reliability, and performance
• Promote best practices (IaC, GitOps, observability)
• Maintain a high technical bar across the team
• Mentor and develop Tech Leads and Senior Engineers

Reliability & Operations:

• Own incident management processes and postmortems
• Improve monitoring, alerting, and observability
• Increase system resilience and fault tolerance

Cost & Efficiency:

• Optimize infrastructure costs
• Ensure efficient resource utilization

Tech Stack

Container orchestration: Kubernetes
Infrastructure as Code: Terraform, Pulumi
Cloud: Oracle Cloud Infrastructure, Cloudflare
Databases: PostgreSQL, ClickHouse, MongoDB, Redis
Messaging: Kafka
Observability: Prometheus, VictoriaMetrics, Grafana, ELK
CI/CD: GitLab CI
Security: HashiCorp Vault
Configuration Management: SaltStack

• Management Experience
  • Experience managing engineering teams through Tech/Team Leads (4–6+ reports)
  • Proven track record in hiring, evaluating, and developing engineers
  • Strong stakeholder management and prioritization skills
  • Experience driving delivery and execution

  Technical Background

  • 5+ years of experience in infrastructure teams, including 3+ years in a managerial role
  • Solid understanding of distributed and high-load systems
  • Hands-on experience with Kubernetes and cloud infrastructure
  • Experience with Infrastructure as Code (Terraform or similar)
  • Understanding of observability and incident management practices

  Modern Engineering Practices

  • Experience using AI tools (e.g., Claude Code, Codex, etc.)
  • Active use of AI in engineering and management workflows (automation, analysis, productivity improvement)

  Process & Thinking

  • Experience building and improving engineering processes
  • Strong systems thinking and decision-making under uncertainty
  • Ability to balance technical depth with management responsibilities (~20/80)

  Communication

  • English level: B1+ or higher
  • Experience with multi-cloud or hybrid infrastructure
  • Background in high-load product environments