The Business Operations Tooling team is a product-focused team dedicated to building and improving the essential tools required by the Operational teams. Their primary goal is to enable each Operational person to efficiently maximise the amount of high-volume business customers they can serve by centralizing data, simplifying workflows, and automating time-consuming tasks. The initial phase focuses on leveraging Salesforce to quickly deliver value before developing bespoke internal tools.
The Engineering Lead is responsible for the overall technical architecture, development standards, and successful implementation of the roadmap's technical deliverables (e.g, proactive alerting, automated data population, assignment tooling). They would also be responsible for hiring and managing the engineers required for the team and working with cross-functional people, including product, design and analytics.
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