End-User Support Engineer (Krakow Office)
We are looking for an End-User Support Engineer to join our team.
This role offers the opportunity to work in a dynamic environment and provide hands-on technical assistance to our staff.
The position involves daily visits to the Krakow office.
Responsibilities
- Provide technical support to end users both onsite and remotely
- Install and configure computer hardware, operating systems, printers, and scanners
- Coordinate with service providers and network engineers for issue resolution
- Maintain and support meeting room technology and equipment
- Ensure service level agreements and ticket response times are met
- Install, update, and troubleshoot software applications
- Manage and resolve incident tickets efficiently
- Oversee server room operations and maintenance
- Organize and manage IT equipment cabling
- Follow all IT-related work instructions and procedures
- Maintain and update records of hardware inventory
Requirements
- Minimum of 2 years of experience in a similar technical support role
- Strong understanding of network fundamentals and troubleshooting techniques
- Experience with Windows endpoint administration
- Knowledge of IT service operations and best practices
- Familiarity with Microsoft Intune for device management and support
- Excellent communication skills and a proactive problem-solving approach
- Willingness to learn new technologies and adapt to changing environments
- Ability to perform effectively under pressure
- Readiness to follow instructions from direct supervisors
- English language proficiency at B1+ level or higher, both written and spoken
Nice to have
- University degree or equivalent qualification in a related field
- Experience supporting MacOS and Linux operating systems
- Familiarity with remote access tools for troubleshooting and support
