End-User Support Engineer
We are looking for a dedicated End-User Support Engineer to provide in-person technical support, ensuring seamless operation of hardware, software, and connectivity within our organization. The ideal candidate will be responsible for device provisioning, troubleshooting, asset management, and supporting a variety of IT processes and tools.
Req#: 978169570
Responsibilities
- Deliver in-person support for hardware, software, connectivity, and peripheral devices (monitors, docks, AV accessories)
- Provision, image, deploy, refresh, and decommission desktops, laptops, and mobile devices, including MDM enrollment
- Coordinate hardware repairs, warranty claims, vendor services, and manage asset inventory (tagging, tracking, audits)
- Install, configure, and troubleshoot operating systems, applications, and support identity/access management (onboarding/offboarding, MFA, permissions)
- Support conference room and meeting space technology
- Document work and maintain accurate ticketing in designated systems
- Escalate and collaborate with engineering or platform teams as needed
- Utilize ITSM, ticketing, asset management, and monitoring tools, following established processes, runbooks, and SOPs
- Participate in onboarding, training, and knowledge transfer activities
Requirements
- Experience in end-user IT support, preferably in an enterprise environment
- Strong knowledge of device provisioning, imaging, deployment, and peripheral/AV support
- Familiarity with hardware repair coordination, vendor management, and asset management tools
- Proficiency in OS/application installation, troubleshooting, and identity/access management
- Experience with mobile device support and MDM solutions
- Excellent documentation, communication, and collaboration skills
- Experience with ITSM, ticketing, and asset management tools
- Ability to follow established processes and participate in ongoing training
