Director - Delivery Management
We are seeking a seasoned Director - Delivery Management to lead complex IT delivery programs and ensure excellence across large-scale client engagements. This role demands a results-driven leader with a proven track record of managing global portfolios, driving innovation, and building high-performing teams while maintaining strong client relationships at the executive level.
Responsibilities
- Oversee the end-to-end delivery lifecycle for client engagements, including strategic planning, implementation, governance, and post-implementation support
- Ensure delivery metrics such as scope, schedule adherence, quality, budget compliance, and operational KPIs are consistently met across all engagements
- Manage multi-project portfolios and large cross-functional teams, ensuring collaboration across domains like engineering, quality assurance, business analysis, architecture, and DevOps
- Own the program governance model (SteerCo, WSR, MSR), engaging stakeholders at all delivery levels to maintain alignment on key deliverables and risks
- Take full accountability for the financial health of the client portfolio, including revenue recognition, profitability, and margin improvement
- Perform budget forecasting, variance analysis, and corrective action planning to meet financial targets
- Identify areas for cost optimization and drive OPEX reduction through automation, resource optimization, or enhanced delivery models
- Monitor resource utilization and productivity metrics across multiple projects
- Serve as the primary client liaison for senior-level relationships (e.g., Directors, VPs, CXOs)
- Translate client business challenges into actionable delivery strategies and maintain alignment with client objectives
- Regularly conduct Steering Committee (SteerCo) sessions and executive-level communication to provide delivery updates and propose innovations
- Build, lead, and mentor large distributed teams of 100-150+ resources across nearshore, offshore, and onshore delivery locations
- Design workforce optimization strategies to align the right resources for the program’s delivery outcomes
- Cultivate high-performing teams and drive talent development through mentoring and coaching
- Mediate resource conflicts and escalations while ensuring delivery deadlines are met
- Proactively identify, assess, and mitigate program risks to ensure delivery schedules and client KPIs are not impacted
- Plan for contingencies by implementing robust mitigation actions and escalation protocols
- Ensure continuity of services during high-pressure situations like transitions or operational bottlenecks
- Identify up-sell/cross-sell opportunities within accounts and develop strategies for expanding EPAM's footprint
- Partner with sales and pre-sales teams to contribute to RFPs, SOWs, and business proposals
- Work with Account Managers to leverage successful delivery outcomes for growing client engagements further
- Drive new logo acquisitions by showcasing delivery leadership and engineering excellence
- Drive continuous innovation for client projects through automation, process enhancements, and the adoption of emerging technologies
- Promote best practices across delivery teams, ensuring clients benefit from EPAM’s cutting-edge solutions like cloud-native apps, data platforms, AI/ML, and DevOps pipelines
- Regularly conduct retrospectives and implement improvements to delivery frameworks
Requirements
- 20-25 years of IT program delivery experience, with at least 5-7 years in leadership roles (Senior Manager, Delivery Lead, etc.), handling cross-functional teams and global portfolios
- Proven experience managing multi-million-dollar client accounts and portfolios
- Strong experience with onshore-offshore delivery models, managing and scaling distributed teams efficiently
- Expertise in large-scale enterprise programs across industries such as BFSI, Telecom, Healthcare, Retail, or Life Sciences
- Strong ability to influence and manage senior-level client stakeholders (Directors, VPs, CXOs) while building trusted relationships
- Pragmatic leadership approach to resolve escalations, handle conflicts within delivery teams, and overcome program challenges effectively
- Experience mentoring delivery teams and building leadership pipelines within the organization
- Familiarity with modern technologies and delivery methods, including Cloud Platforms (AWS, Azure, GCP), Microservices & DevOps, Data analytics platforms (Tableau, Power BI, BigQuery), and Automation frameworks like RPA (UiPath, Blue Prism)
- Understanding of ITIL/ITSM frameworks and SLA-driven managed services delivery
- Knowledge of Agile development methodologies (Scrum, SAFe) and traditional Waterfall-based delivery
- Exceptional leadership, negotiation, and decision-making skills for managing high-pressure situations and escalating delivery performance
- Ability to thrive in ambiguity and deliver results under challenging timelines
- Strong analytical, communication, and interpersonal abilities for fostering team and client collaboration
Nice to have
- PMP / PRINCE2 (Program/Project Management certifications)
- Scrum Master or SAFe Certified Agilist
- Cloud Certifications (AWS, Azure, or GCP)
- Knowledge of automation/tools certification (e.g., Tableau, RPA)
