DevOps L2 Infrastructure Support Engineer in UAE
About the project
Andersen is hiring a DevOps L2 Infrastructure Support Engineer in UAE for a project ensuring stability, security, and support of enterprise systems with incident management and root cause analysis.
The customer is a technology company operating in a regulated domain, focusing on data processing, analytics, and risk management solutions. It develops advanced tools to analyze complex data sets, identify inconsistencies, and support more accurate decision-making. The company also provides related services to improve operational efficiency and ensure compliance with industry standards.
The project is focused on providing L2 DevOps and infrastructure support for enterprise-grade on-premises systems within a hybrid virtualization and containerized environment. It includes incident management, root cause analysis, and ensuring system stability, reliability, and secure operations under strict SLA and compliance requirements.
Responsibilities
- Handling L2 support activities, including managing incident escalations from the client service desk.
- Performing root cause analysis and troubleshooting infrastructure-related issues.
- Providing on-call support in accordance with defined SLA priorities (1h / 8h / 2d).
- Supporting and maintaining VMware ESXi / VMDK environments.
- Configuring and maintaining LXD (QEMU/KVM) virtualization environments.
- Managing the full lifecycle of virtual machines based on Windows Server 2022.
- Administering and maintaining containerized environments (NGINX, Kafka).
- Troubleshooting network connectivity issues across overlay and underlay networks.
- Ensuring stable connectivity between containers and Windows VMs, as well as between application layers and SQL Server.
- Assisting in deployment activities coordinated with distributed teams.
- Supporting rollback procedures and managing production changes.
- Performing OS and infrastructure patching activities.
- Implementing configuration updates and system hardening measures.
- Ensuring compliance with restricted access and security requirements.
- Providing onsite support when required, including handling incidents in restricted environments.
- Monitoring infrastructure health using existing monitoring tools.
Requirements
- Experience in DevOps / Infrastructure / System Engineering for 2+ years.
- Experience with VMware ESXi and VMDK-based deployments.
- Experience in Linux administration (Ubuntu Server).
- Experience with Windows Server 2022.
- Experience working with Microsoft SQL Server.
- Experience with LXD (Linux Containers).
- Experience with QEMU / KVM virtualization.
- Experience managing containerized workloads (e.g., NGINX, Kafka).
- Strong understanding of networking fundamentals (TCP/IP, subnetting, routing).
- Experience overlaying and underlay networking.
- Experience working with VPNs and restricted access environments.
- Experience in troubleshooting network issues across hybrid infrastructures.
- Experience in incident management within L2 support models.
- Familiarity with monitoring and logging tools.
- Experience collaborating within CI/CD processes and distributed teams.
- Experience with patch management and configuration management.
- Experience with scripting using Bash.
- Experience with automation using PowerShell.
- Level of English – from Upper-Intermediate and above.
Why join us
- Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
- The opportunity to change the project and/or develop expertise in an interesting business domain.
- Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
- Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
- The opportunity to earn an additional up to 1,000 USD per month by participating in the company's activities.
- Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
- Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
- Certification compensation (AWS, PMP, etc).
- Referral program.
- Private health insurance and compensation for sports activities.
