Our DevOps team is the backbone of our global operations, comprised of over 35 highly qualified specialists. We are dedicated to building a resilient, secure, and high-performance foundation for communication-heavy products. We operate at the intersection of cutting-edge cloud architecture and rigorous security compliance, ensuring that our platform remains scalable and reliable for millions of users worldwide.
You will be joining the dedicated DevOps sub-team for pdfFiller, our flagship product and a global leader in the PDF management space. pdfFiller handles massive traffic and complex document workflows, meaning your work will directly impact millions of users. Additionally, you will be covering internal product - Supervisor.
Our sub-team consists of 3+ specialists led by a Tech Lead. They are a high-autonomy group focused on the reliability and evolution of the pdfFiller product. We foster a culture of high ownership and proactive collaboration, working closely on a first-line support with software engineering teams to maintain a seamless production environment for our biggest product.
What you will be working on:
Infrastructure. Automate and evolve the cloud infrastructure using Terraform and AI-assisted workflows to ensure maximum uptime.
Monitoring & Observability. Use Prometheus and Grafana to perform initial diagnosis of infrastructure issues across our high-traffic services, working independently or together with the duty DevOps of the responsible team.
Incident Management. Manage the resolution of technical challenges that exceed the scope of our Level 1 support team.
Security & Compliance: Contribute to the backlog of security-related infrastructure tasks to ensure our products meet strict document security and compliance standards.
Documentation & Knowledge Sharing: Maintain clear documentation of infrastructure changes, monitoring rules, and troubleshooting procedures specific to the pdfFiller environment.
On-Call Rotation. Participate in a 24/7 on-call duty week (rotation every 3–5 weeks depending on team size).
What we expect from you:
3+ years of professional experience in Infrastructure, DevOps, or Platform Engineering.
Strong hands-on experience with AWS, Docker, Kubernetes (k8s), and CI/CD pipelines.
Infrastructure as Code - Expert-level familiarity with Terraform-based workflows.
Proven experience in production support, incident handling, and participating in on-call rotations for high-scale products.
High level of self-awareness, proactivity, and the ability to collaborate effectively with developers and support engineers.
Upper-intermediate (B2+) or higher English proficiency for active participation in meetings and global collaboration.
A strong desire to learn and implement modern tooling, including AI-assisted engineering and infrastructure-as-code best practices.
On-Call Structure
We value transparency regarding work-life balance. Our on-call week requires 24/7 phone availability with a maximum 5-minute response window (MTTA <90sec). To support your recovery and well-being, we provide a full compensatory day off for every week spent on-call.
