Deputy Head of Business Risk Management
Are you GAME to JOIN US and be our new Deputy head of business risk management ?
Softconstruct is on a search for a new player to join our team.
Responsibilities
Department Leadership and Operational Governance
- Coordinate day-to-day operations across Sportsbook, Casino, Traffic, Payment Risk & Verification, Promotion Risk, and Risk Development functions
- Support team leads in setting priorities, planning resources, managing performance, coaching team members, and resolving cross-functional dependencies
- Ensure consistent operational standards, accountability, escalation procedures, and implementation of decisions across brands, markets, and risk teams
- Support the Head of Business Risk Management in translating departmental strategy into operational plans and measurable outcomes
- Oversee the implementation, effectiveness, and periodic review of risk controls, procedures, and monitoring activities across gaming, payments, customer acquisition, and promotional operations
- Identify control gaps, ineffective alerts, operational bottlenecks, and emerging fraud or abuse patterns, coordinating corrective actions and follow-up
- Establish and maintain quality assurance processes for risk decisions, alerts, investigations, and other critical operational activities
- Promote continuous improvement in risk management standards, control effectiveness, and operational consistency
- Coordinate the identification, assessment, investigation, containment, and resolution of significant or cross-functional risk incidents
- Ensure timely escalation of material financial, regulatory, reputational, or systemic risks to the Head of Business Risk Management and relevant stakeholders
- Monitor root-cause analysis, corrective actions, and preventive measures to reduce recurrence of incidents, including those caused by platform, configuration, or process failures
- Monitor operational KPIs and SLAs related to risk detection, response times, investigation quality, control effectiveness, loss prevention, and team workload
- Prepare management reports on risk exposure, incidents, emerging trends, operational performance, and progress against departmental objectives
- Analyze performance data to identify improvement opportunities, prioritize initiatives, and evaluate the effectiveness of implemented measures
- Balance risk mitigation objectives with customer experience, operational efficiency, and business requirements
- Coordinate the implementation of approved risk policies, procedures, monitoring rules, tools, and process improvements
- Collaborate with Product, Engineering, Analytics, and Risk Development teams to define business requirements, validate solutions, conduct operational testing, and support implementation
- Support the automation and optimization of risk monitoring processes, including alert management, linked-account detection, customer risk profiling, and payout risk controls, where applicable
- Identify opportunities to improve scalability, accuracy, and efficiency through technology and process automation
- Collaborate with Compliance, KYC/AML, Payments, Finance, Marketing, Product, Customer Support, and Legal teams to align risk controls and resolve complex cases
- Support new market launches, business model changes, and product introductions through risk assessments, control readiness reviews, and operational coordination
- Coordinate with Compliance and Legal to ensure that risk procedures and operational decisions align with applicable regulatory and market requirements
- Identify and escalate potential regulatory conflicts, control deficiencies, and material business risks to the appropriate stakeholders
- Represent the department in operational and management meetings when delegated
- Coordinate departmental priorities, communicate decisions, and ensure timely follow-up on agreed actions
- Assume designated leadership and decision-making responsibilities during the Head's absence, within established authority, approval limits, and escalation procedures
- Contribute to departmental planning, resource allocation proposals, roadmap execution, and strategic initiatives while supporting the Head's overall accountability for the department
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code
- Bachelor's degree in Risk Management, Finance, Business Administration, Economics, or a related field
- A Master's degree or relevant professional certifications (e.g., FRM, CISA, PMP) is an advantage
- In-depth knowledge of risk management frameworks, assessment methodologies, and mitigation strategies
- Proficiency in risk management software (e.g., RSA Archer, MetricStream, SAP GRC,Jira) and data analysis tools (e.g., Power BI, Excel)
- Understanding of legal and regulatory compliance in Armenia and international markets
- Ability to analyze complex risk data and provide actionable recommendations
- Fluency in Armenian and English (both written and spoken) is required, and knowledge of Russian is an advantage
Do you imagine better things, technologies, future?
If you answered “Yes” to at least two of these questions then we might be a great fit for you.
