Delivery Manager - CIAM Migration

The Delivery Manager is accountable for end-to-end delivery of a customer identity and profile modernization program, migrating from SAP Gigya to Microsoft Entra External ID. The role balances engineering understanding, delivery leadership, and client partnership to ensure predictable, high-quality outcomes across Dev, QA, and Production, while meeting schedule, scope, quality, security, and budget targets.

This role leads cross-functional teams delivering:

• Authentication and user journey updates for server-rendered JavaScript web applications
• User profile data migration and ongoing operations in Azure Cosmos DB
• Integration with external Email Marketing platform
• Integration with OneTrust for consent and privacy workflows
• Batch file feeds to a data platform
• Edge security and traffic controls (e.g., Azure Front Door, App Gateway, WAF, rate limiting)
• Cutover planning, hypercare, and post-launch stabilization

Req.#1081312964

Responsibilities

• Build and maintain an integrated delivery plan across scope, milestones, dependencies, RAID and cutover/hypercare
• Establish delivery governance and ceremonies that ensure outcomes, not just activity
• Serve as the primary delivery contact for client stakeholders, proactively managing expectations and tradeoffs
• Organize cross-functional delivery teams and build a high-performing environment with strong onboarding and continuous improvement
• Own RAID and quality practices; partner with security/privacy on PII, consent and auditing requirements
• Manage scope, budget and staffing to ensure profitability and keep delivery GREEN

Requirements

• 7+ years in delivery/program/project management for software engineering, including multi-workstream deliveries and cutovers
• Strong grip on Agile/Scrum/Kanban, CI/CD and QA automation, with identity/authentication (SSO/CIAM/OIDC/OAuth) delivery experience
• Comfortable with cloud-based architectures, preferably Azure, and close collaboration with DevOps/engineering leads
• Excellent communication, able to explain issues and solutions to technical and non-technical audiences

Nice to have

• Experience with Microsoft Entra External ID, Azure AD B2C or CIAM migrations, and Azure Cosmos DB operations
• Knowledge of edge security controls: WAF, rate limiting, traffic routing (Front Door/App Gateway)
• Experience integrating OneTrust or similar consent/privacy tooling and coordinating with marketing platforms
• Familiarity with batch data exchange patterns: file formats, scheduling, reconciliation, idempotency