Delivery Director

We are seeking a Delivery Director to take full, end-to-end ownership of delivery across large-scale strategic accounts that run multiple programs in parallel. In this role, you will be the single delivery authority on your accounts. You will work with Sales, the CTO Office, Finance and client executives, and lead a team of Delivery Managers. You will be accountable for everything from a signed deal to the outcomes the client measures: scope, timeline, budget, margin, quality and client satisfaction.

Essential functions

• End-to-End Delivery Ownership: Own delivery across all assigned accounts from scoping and kickoff through execution, acceptance and post-delivery review, and own the recovery plan whenever a commitment is at risk.
• Account & Portfolio Strategy: Own the account roadmap, keep delivery priorities aligned with the client’s business objectives, and drive account growth together with Sales and the CTO Office.
• Contract & Commercial Ownership: Create and sign off MSAs and SOWs on the delivery side, lead change request negotiations, and manage revenue, cost and gross margin across the portfolio.
• Governance & Delivery Standards: Set up steering committees, escalation paths, RACI and reporting cadences, define delivery standards, keep a live risk register, and drive efficiency gains of 10%+ year-on-year.
• Executive Client Partnership: Act as the primary executive-level delivery contact for VP and C-level stakeholders, resolve escalations across the portfolio, and drive improving CSAT and NPS at account level.
• People Leadership: Lead, develop and retain Delivery Managers across programs and geographies, design org structures for distributed teams, and build a succession pipeline for the next tier of delivery leaders.
• Pre-Sales Contribution: Bring the delivery perspective on scoping, estimation, risk and commercial structuring of new opportunities, and present account health and performance reviews to executives.

Qualifications

• 8+ years in IT delivery management at a technology services, consulting or product engineering company (vendor side), with end-to-end ownership of large, complex accounts.
• P&L Ownership: Track record of meeting or exceeding gross margin targets on large engagements.
• Contracts & Commercials: Experience creating and signing off SOWs and MSAs, and confidence with contract structures, pricing, margin management and change negotiation.
• Fixed-Price & Outcome-Based Delivery: Proven success delivering engagements where the company carries full delivery risk.
• Delivery Frameworks: Strong command of Agile, Scrum, SAFe and hybrid models, and the ability to choose and adapt the right model for each program.
• Executive Presence: Credible and composed with C-suite audiences, able to push back constructively and hold teams and clients accountable without damaging the relationship.
• Distributed Leadership: Proven ability to build and scale high-performing delivery organisations across geographies and cultures.
• Technical Fluency: Enough architecture, cloud and enterprise integration knowledge to hold credible conversations with client CTOs and architects, and to translate technical risk into delivery and commercial impact.

Would be a plus

• Certifications: PMP, PRINCE2, PgMP or SAFe.
• Vertical Expertise: Deep domain experience in FinTech, HealthTech, Retail, Logistics or Media.
• Pre-Sales Background: RFP responses, solution shaping and commercial estimation.
• Practice Building: Experience building or scaling a PMO or Delivery practice from the ground up.

We offer

• Opportunity to work on bleeding-edge projects
• Work with a highly motivated and dedicated team
• Competitive salary
• Flexible schedule
• Benefits package - medical insurance, sports
• Corporate social events
• Professional development opportunities
• Well-equipped office

About us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.