Data Analyst [Senior/Lead with Azure]

We are seeking a skilled Data Analyst with a focus on Azure technologies. You will play a vital role in data migration, analysis, and visualization to support our clients' needs. If you are passionate about leveraging data to drive insights and improvement in customer service, we encourage you to apply.

Responsibilities

• Ensure comprehensive and accurate data migration using Azure Data Factory
• Set up report datasets for further custom report development in Power BI to build a custom intelligent analytics layer for the client
• Collaborate with stakeholders to understand reporting needs and deliver insights
• Provide data analysis to support customer service agents and enhance the quality of customer service by identifying support trends and common issues
• Ensure availability of complete and accurate customer data

Requirements

• 3+ years of experience as a Data Analyst in similar projects
• Background in data integration, reporting, and analytics in customer service contexts
• Experience in Azure Data Lake for data storage and management
• Proficiency in Azure Data Factory for data migration and ETL processes
• Background in data modeling principles and best practices
• Experience with data analysis techniques to derive actionable insights
• Familiarity with managing data integrity and systems of record
• Strong analytical and critical thinking abilities
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Attention to detail and problem-solving skills
• Strong verbal and written communication skills in English, at least at a B2 level

Nice to have

• Expertise in Microsoft Power BI for creating custom reports and dashboards