Customer Support Specialist – Indonesia

We are seeking a dedicated and bilingual Customer Support Specialist fluent in both Indonesian and English to join our dynamic team. In this role, you will manage omni-channel customer interactions including calls, emails, and chats to resolve inquiries, process returns, and accurately maintain customer records within our CRM system. 

The ideal candidate possesses exceptional communication skills, a professional demeanor, and a sharp attention to detail when handling large volumes of information. 
Join us to be the voice of our brand and help continuously elevate our customer experience!

• Responding to phone calls, emails, and chat messages. 
• Quickly and efficiently resolving customer issues. 
• Processing returns, exchanges, and customer complaints. 
• Keeping records of each interaction with customers. 
• Updating customer information in the CRM system. 
• Collecting and forwarding customer feedback to relevant departments. 
• Informing customers about the status of their inquiries.

• Excellent oral and written communication skills for both Indonesian English languages. 
• Ability to conduct dialogue politely and professionally. 
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation. 
• Proficiency in PC and basic office programs. 
• Skills in working with CRM systems and other specialized software.