Customer Support Specialist – India
To be added
- Handle multiple live chat conversations simultaneously with customers.
- Respond to customer inquiries in a timely, accurate, and professional manner.
- Maintain a courteous and professional tone during all customer interactions to ensure high-quality service and customer satisfaction.
- Resolve customer issues efficiently and escalate complex cases to higher-level support when required.
- Document customer interactions and update customer records accurately in the CRM.
- Follow up on unresolved cases to ensure proper and satisfactory resolution.
- Collaborate with team members and cross-functional departments to deliver consistent and high-quality customer support.
- Exceed customer expectations by providing accurate information and an excellent service experience.
- Strong digital literacy.
- Excellent data entry and writing skills.
- Good knowledge of Google products (Google Sheets, Google Docs).
- Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions.
- Strong verbal and written communication skills.
- Fluency in Hindi and English (both spoken and written).
- Fast and accurate typing skills (minimum 100 words per minute).
- Experience using Customer Support CRMs such as Salesforce, Zendesk, or Zoho.
- Hybrid work schedule.
- Unlimited opportunities for professional and career growth.
- Regular internal and external training sessions conducted by industry partners.
- Opportunity to work with an international team contributing to one of the global IT industry’s success stories.
- Comprehensive initial training.
