Customer Support Specialist – India

inDrive·India·Удалённо, Офис·5 мес. назад

To be added

Handle multiple live chat conversations simultaneously with customers.
Respond to customer inquiries in a timely, accurate, and professional manner.
Maintain a courteous and professional tone during all customer interactions to ensure high-quality service and customer satisfaction.
Resolve customer issues efficiently and escalate complex cases to higher-level support when required.
Document customer interactions and update customer records accurately in the CRM.
Follow up on unresolved cases to ensure proper and satisfactory resolution.
Collaborate with team members and cross-functional departments to deliver consistent and high-quality customer support.
Exceed customer expectations by providing accurate information and an excellent service experience.

Strong digital literacy.
Excellent data entry and writing skills.
Good knowledge of Google products (Google Sheets, Google Docs).
Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions.
Strong verbal and written communication skills.
Fluency in Hindi and English (both spoken and written).
Fast and accurate typing skills (minimum 100 words per minute).
Experience using Customer Support CRMs such as Salesforce, Zendesk, or Zoho.

Hybrid work schedule.
Unlimited opportunities for professional and career growth.
Regular internal and external training sessions conducted by industry partners.
Opportunity to work with an international team contributing to one of the global IT industry’s success stories.
Comprehensive initial training.