Customer Support Specialist

Description

We are looking for a hands-on Automation Customer Support Specialist who can design and build autonomous customer support workflows using AI agents, orchestration systems, and AI-assisted tooling. This role focuses on building scalable AI-powered support solutions that reduce manual work, improve support quality, and optimize customer operations.

We are actively integrating AI and automation into all areas of the business and expect candidates with mindset focused on improving efficiency and deliver a better user experience.

What is in it for you?

• Radical Ownership - Step into a role where your technical contribution directly shapes a growing product used by millions of creators worldwide.
• Creative Autonomy - Have the freedom to propose, test, and implement ideas that improve both user experience and operational workflows.
• Collaborative Culture - Join a team that values curiosity, constructive feedback, and great taste in music.

Working schedule:

• Working hours: 12:00–20:00, Cyprus timezone
• 5/2 schedule with floating days off

Key responsibilities

• Design and build autonomous CS/CX pipelines powered by AI agents
• Develop multi-agent support systems for customer operations
• Build agent orchestration workflows and autonomous execution chains
• Automate customer support, CX, and sales-related processes
• Create AI-assisted architecture and workflow generation systems
• Support dealer/customer operations and internal stakeholders
• Participate in Zoom calls with customers to understand workflows and operational pain points
• Integrate AI systems with APIs, internal tools, and external platforms
• Improve reliability, observability, and scalability of AI-driven support operations
• Collaborate with cross-functional teams to optimize customer experience workflows

Requirements

• 3+ years of experience in Customer Support, Customer Experience, QA, Operations, or similar roles
• Strong hands-on experience building AI agents and autonomous workflows
• Deep practical experience with Anthropic Claude Code or similar AI coding/agentic tools
• Strong understanding of multi-agent systems and orchestration architectures
• Experience automating CS/CX/Sales workflows
• Experience working with REST APIs and third-party integrations
• Strong analytical and problem-solving skills
• Ability to work independently in ambiguous environments
• Excellent communication skills and customer-facing confidence
• Strong written and spoken English

Nice to have:

• Anthropic Claude Certification
• Experience in B2B environments
• Experience with AI observability, evaluation, or prompt optimization

Benefits

Creativity every day: Make inspiring products for musicians, artists and creators – no day is the same.

Impactful work Influence the future of the music industry and change the lives of millions worldwide.

Work set up: We’ll make sure you’re set up for success with the right work equipment, whether that’s company-provided hardware or an equipment allowance.

Growth and development: Receive specialized training, language lessons, conferences and learning materials.

Team well-being: Support for your mental health and wellbeing, including confidential help during life’s tougher moments.