Customer Support Specialist
With over 8 billion downloads and 200+ games in our portfolio, we at SayGames think big. We don’t believe in bureaucracy or complex vertical structures—but we do believe in people and creative freedom. Our approach has propelled us into the top 3 publishers worldwide, and we have no plans to slow down.
We are a data-driven company, relying on analytics, cutting-edge technologies, and expertise. But our true secret lies in our people—their boldness and experience allow us to push boundaries, experiment, make mistakes, set trends, and uncover the secrets of success.
One of the areas where we help our partner studios is providing high-quality customer support for their projects. We’re now expanding the team and looking for another talented specialist to join us.
Important: at the moment, we are specifically looking for someone who can primarily cover customer support during weekends. The main goal is to handle requests from our top-paying players with minimal delay.
- Customer Support: handling user inquiries on game-related issues (written communication)
- Collecting and analyzing information about in-game bugs and problems
- Analyzing player feedback and providing reports to the development team
- Updating the FAQ database, writing and translating game instructions and automated responses
- Working with user reviews in app stores.
- 2+ years of experience in Customer Support within the game development industry (experience with casual games will be a plus)
- Understanding of the gaming market and a strong willingness to learn more about it
- Ability to handle large volumes of information
- Strong self-organization and ability to work independently
- Excellent communication skills with the ability to build and maintain long-term relationships; politeness, empathy, and patience
- Advanced level of English (strong written communication skills in both English and Russian).
- Hybrid work format—cozy offices in Limassol, Paphos, or Warsaw. Remote work is up for discussion
- Flexible schedule—work at your own pace as long as you stay in touch with the team and get things done on time
- Support for self-development—free English & Polish (or Greek) courses, conference and course reimbursements
- Health benefits—medical insurance for you and your family, plus a sports allowance
- Top-tier equipment—we’ll set you up with the best devices for a smooth workflow
- Trips to Cyprus—we encourage workations and hold team events in our sunniest location
