Customer Support Executive
Why this role matters
You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls.
The role is based in our office in Vanuatu.
What you'll actually do
- Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request statuses accordingly.
- Verify documents submitted by clients on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the customer support manager.
- Perform other ad hoc tasks assigned by the customer support manager.
Who we’re looking for
- Minimum of 3 years of experience in a customer service-related role.
- Fluent communication skills in English
- Strong client-facing and communication skills
- Troubleshooting and multitasking capabilities
- Customer service orientation
- Minimum Bachelor’s degree in business administration or a related field
- Self-motivated and highly reliable personality
What we offer along the way
- Competitive salary and annual performance bonus
- Full relocation support for you and your family — flights, housing, visas, and legal assistance included
- Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
- Unlimited learning opportunities: external courses, English lessons, career and leadership development
- Education allowance covering school and kindergarten fees
- 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
- Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
- “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
- Employee share scheme — grow with us
What your journey looks like
- First interview (up to 40 minutes)
- English Assessment (30 minutes)
- Written Capability Test (15 minutes)
- Verbal Capability Test (15 minutes)
- Final interview with your future team (1 hour)
What it's like here
We share the real Exness experience - our people, ideas, moments, and everything in between.
Sounds like you? Apply.
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
