Customer Success Manager
Haut.AI, a fast growing AI Software Company, known for SaaS based Skincare Personalization platforms is looking for a talented and highly motivated Customer Success Manager to join our team.
Location: Remote
About Haut.AI:
HautAI is a VC-backed pioneer in AI-powered skincare solutions, trusted by global brands like Nivea and Ulta. We’re transforming the skincare industry with cutting-edge technology that combines deep scientific research and unmatched accuracy.
About the product:Haut.AI provides innovative SaaS products that automate the collection of high-quality skin data. We help skincare brands provide skin analysis and build interactive product and treatment recommendations for e-commerce platforms.
Responsibilities:
- Develop and maintain strong relationships with assigned customers, becoming a trusted advisor and point of contact.
- Proactively engage with customers to understand their goals, needs, and challenges, and align our products to meet those requirements.
- Onboard new customers, ensuring a smooth and efficient implementation process.
- Regularly check in with customers to monitor their satisfaction and address any concerns or issues.
- Collaborate cross-functionally with Sales, Marketing, and Product teams to advocate for customer needs and drive product improvements.
- Provide ongoing training and support to our customers to maximize their utilization of our products/services.
- Stay updated on industry trends and best Customer Success practices to bring innovative ideas to the team.
Qualifications:
- 4+ years of experience in Customer Success or Account management role in a software or SaaS business.
- Good knowledge of eCommerce and popular platforms.
- Strong communication and interpersonal skills, with the ability to build rapport and trust.
- Proven track record of managing a portfolio of accounts and driving customer satisfaction.
- Excellent problem-solving skills and the ability to navigate challenging situations.
- Understanding of SaaS business models and AI technologies.
- Good command of English language, other languages are a plus.
Preference will be given to candidates with:
- Experience in automating the collection and monitoring of customer health scores
- Proficiency in integrating CRM systems with existing company infrastructure
Join HautAI and lead the charge in revolutionizing skincare with AI. If you’re ready to make an impact, we’d love to hear from you!
How to Apply:If you are passionate about joining our team, please submit your CV to hiring@haut.ai.
Please add to the title the position you apply for.
We look forward to learning more about you and your qualifications!
Please read our Privacy Notice.
