Customer Onboarding Officer - Italian Market 🇮🇹
Join us as a Customer Onboarding Officer to help scale Qonto's Italian market. You'll conduct deep-dive account validations in strict compliance with Bank of Italy guidelines, tackling a significant operational backlog while maintaining high quality standards. You will report to Alessandro Pesapane, Team Lead KYC-B Operations Italy.
➡️ What you'll do
- Validate customer and company profiles: Conduct thorough manual validations (15-20 per day) to determine account eligibility — analysing structures, beneficial owners, and business models.
- Review complex KYC/KYB documentation: Verify passports, IDs, company registration documents, and financial statements across the customer lifecycle.
- Draft detailed analytical reports: Write comprehensive, structured justifications for each acceptance or rejection decision — Bank of Italy guidelines applied meticulously.
- Support the frontline team: Provide direct operational guidance to our level one (DTO) team on complex cases they cannot resolve.
- Maintain operational cadence: Process accounts efficiently to clear the backlog while upholding quality standards — speed and rigour, not one at the expense of the other.
➡️ What we're looking for
- Operational experience in KYC/compliance: 1-2 years in customer care, KYC/KYB, or compliance — ideally in fintech or a fast-paced environment. You've reviewed real documentation, not just studied the theory.
- Compliance mindset: Strong attention to detail and completely comfortable reviewing complex legal and financial documentation. You follow regulatory guidelines to the letter.
- Analytical writing: You write detailed, structured analyses to justify your decisions. Clear reasoning on paper is as important as the decision itself.
- Languages: Fluent written and spoken Italian. Excellent English (Qonto's internal language).
- Customer awareness: You understand that every validation impacts a real person waiting to open their account. You balance compliance rigour with respect for the customer journey.
➡️ What we can offer you
- A high-impact role in a scaling market: Italy is growing fast at Qonto. Your work directly impacts compliance rate and customer satisfaction — every account you validate is a business that can start banking with us.
- Real compliance depth: You'll apply Bank of Italy guidelines daily, review complex corporate structures, and build expertise in KYC/KYB that compounds over time.
- A close-knit team at a pivotal moment: You're joining the Italian onboarding team as it rebuilds and scales. There's room to evolve toward process improvements once the backlog is cleared.
- Direct access to decision-makers: You'll work closely with key stakeholders and have visibility on how your operational work feeds into Qonto's Italian market strategy.
➡️ Your future manager
Your manager will be Alessandro Pesapane, Team Lead KYC-B Operations Italy.
- His path? 5+ years at Qonto — Alessandro started as KYC KYB Operations Manager, was promoted to KYC KYB Operations Expert, and became Team Lead in 2026. Before Qonto, he spent 3+ years at Comdata France, progressing from Customer Care Agent to Quality & Training Manager. He studied at the Università degli Studi di Cagliari and brings a background in press communication, education, and customer care.
- What does he bring to the team? A customer-obsessed, quality-driven approach built from years of frontline experience. Alessandro has done every level of the work he now leads — from processing cases to designing quality standards. He combines operational depth with clear communication to keep execution smooth in a fast-scaling Italian market.
