Customer Care Specialist - German Speaker
About the Role
The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers. We value our Customer Care team, and that's why we have such a competitive starting package.
Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances.
At Finom, we’re not just about numbers; we're about making every entrepreneur and business leader feel valued and understood. And that begins with YOU. Elevate Your Journey in Fintech with Finom's Elite Customer Care Crew!
Working every day with business owners and entrepreneurs, matching their drive and attitude to get things done.
Supporting our customers, predominantly through live chat and email, with any questions they may have.
Working as part of a team within the customer care department and the business as a whole to ensure we meet all individual and team targets.
Adapting to change.
Suggesting what we can do better.
Fluent in English and German: written and verbal communication at advanced level.
Quick on your feet, ready to learn and grow.
You have worked in Customer Care for at least 1 year - online, on the phone or face-to-face. If you have not worked in customer care, but would really like to - let us know!
100% remote working.
Competitive salary.
Up to 15% monthly bonus linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
