Couriers

Key Responsibilities:

· Coordinate and carry out daily RCL card distribution across assigned territories within the Philippines.

· Ensure the timely and high-security delivery of credit cards directly to the customer’s registered address.

· Manage daily delivery schedules to prioritize high-value or urgent card requests efficiently.

· Handle physical card inventory and update the manual tracking system to ensure 100% accountability.

· Follow proper "Return-to-Vault" procedures for all undelivered, refused, or returned cards.

· Immediately document and report any security breaches, lost cards, or suspicious field activities.

· Educate customers on the manual card activation steps and essential security features.

· Manage customer concerns on-site and escalate complex issues to the Supervisor immediately.

· Maintain precise records of all delivery attempts, successful handovers, and physical returns.

· Provide the necessary data to update customer delivery statuses in the master database.

· Manage the manual logistics required for bulk card movements to designated collection hubs.

Required Qualifications

· Bachelor’s degree in Business Administration, Logistics, or a related field (preferred).

· 1–2 years of experience in card operations, secure logistics, or banking field operations.

· Familiarity with tracking logs and basic digital reporting software.

· Excellent interpersonal and communication skills.

· Must possess a valid driver’s license and willingness to travel extensively.

· Ability to work independently and meet deadlines.

· Expert knowledge of geographic routes and local landmarks within the assigned territory.

· Must own a reliable motorcycle in good working condition for daily field operations.