Country Manager – Malaysia
The Country Lead – Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence.
- Develop and implement operational standards and best practices in alignment with global strategy
- Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing
- Lead automation and workflow optimization initiatives to scale operations efficiently
- Oversee high level operational escalations and ensure resolution with continuous improvement mindset
- Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations
- Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies
- Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals
- Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance
- Coordinate cross functional efforts for timely and compliant market entry
- Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience
- Gather market insights to shape product development and localization
- Oversee implementation and rollout of new features and tools across markets
- Monitor product adoption and performance, ensuring alignment with local user needs
- Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth
- Align partnership initiatives with country expansion strategies and monitor performance
- Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance
- Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly
- Ensure local GR efforts are in sync with overall company policies Quality Customer Support
- Monitor service quality standards and technical support performance across the country
- Facilitate best practice sharing, escalations, and continuous service improvement
- Lead coordination of customer incident management and support tool implementation
- 5 years of experience in operations, general management, or marketplace leadership roles.
- Strong track record in leading cross functional teams and managing in high growth environments.
- Experience in ride hailing, e commerce, or other platform based businesses is required.
- Demonstrated ability to resolve complex problems and drive scalable solutions.
- Deep understanding of local market dynamics, user behavior, and regulatory environments.
- Strong communication, negotiation, and stakeholder management skills.
- Fluent in Malay Bahasa and English
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
