Country Lead Malaysia – Malaysia
This is a hands on role: Strategic Operational Leadership Apply deep understanding of RH frameworks and marketplace dynamics to guide national strategy and execution Embed market and competitor intelligence into country level planning, goal setting, and decisions Resolve complex, high stakes challenges through structured problem solving and cross functional alignment Operations Process Excellence
- Develop and implement operational standards and best practices in alignment with global strategy
- Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing
- Lead automation and workflow optimization initiatives to scale operations efficiently
- Oversee high level operational escalations and ensure resolution with continuous improvement mindset
- Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations
- Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies
- Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals
- Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance
- Coordinate cross functional efforts for timely and compliant market entry
- Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience
- Gather market insights to shape product development and localization
- Oversee implementation and rollout of new features and tools across markets
- Monitor product adoption and performance, ensuring alignment with local user needs
- Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth
- Align partnership initiatives with country expansion strategies and monitor performance
- Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance
- Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly
- Ensure local GR efforts are in sync with overall company policies Quality Customer Support
- Monitor service quality standards and technical support performance across the country
- Facilitate best practice sharing, escalations, and continuous service improvement
- Lead coordination of customer incident management and support tool implementation
- 5 years of experience in operations, general management, or marketplace leadership roles
- Strong track record in leading cross functional teams and managing in high growth environments
- Experience in ride hailing, e commerce, or other platform based businesses is required
- Demonstrated ability to resolve complex problems and drive scalable solutions
- Deep understanding of local market dynamics, user behavior, and regulatory environments
- Strong communication, negotiation, and stakeholder management skills
- Fluent in Malay Bahasa and English
- Health insurance and life insurance included
- Hybrid work mode and flexile schedule
- Access to professional counseling services including psychological, financial, and legal support
- Diverse internal training programs
- Partially or fully payed additional training courses
- All necessary work equipment
